Warwickshire Police
OCC Communications Officer
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OCC Communications Officer
OCC Communications Officer – 2027 Intake Role
We are actively recruiting for future posts in 2027. If successful, you will join our 2027 intake.
Shift Pattern:
- 12-hour shifts, including days and nights
- Rotating pattern: 4 shifts on (2 days, 2 nights), followed by 4 shifts off
About Warwickshire Police
Warwickshire Police serves an estimated population of nearly 600,000 people, handling over 90,000 emergency calls annually—plus many more non-emergency cases. This role helps build trust and safety across Warwickshire’s diverse communities.
As an OCC Control Room ** Communications Officer, your day will be anything but ordinary. One minute you’ll tackle a stolen vehicle report, the next an armed robbery. You may also resolve calls independently—offering advice and comfort without dispatching officers. If you thrive under pressure, can quickly gather information, and stay calm when it counts—your voice can make all the difference.
The control room operates 24/7, creating a high-intensity, fast-paced environment. However, helping people in their darkest moments is incredibly rewarding. Your compassion and professionalism could be the difference between chaos and clarity.
We’re looking for people who:
- Stay calm under pressure
- Excel in multitasking and attention to detail
- Have teamwork and communication skills
- Seek career progression (expectation to reach Controller role)
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You’ll join a respectful, inclusive team—one dedicated to protecting communities and building trust.
Note: The department offers full-time and part-time shifts following the core 12-hour rotating pattern.
Application Process
Timeline and Stages
Applications are shortlisted weekly.
Application Form:
- Assess how your experiences align with essential/desirable criteria.
- Responses are scored on relevance to role requirements.
Paper Sift (Independent Review):
- Evaluators score answers 1–4 against recruitment criteria.
Assessment Centre (Warwickshire Police OCC, Warwick Technology Park):
- Spelling test
- Listening comprehension statement
- Mapping exercise
- Typing test
- Problem-solving exercise
- Example calls scenario
Interview (Virtual via Microsoft Teams, ~1 hour):
- 6 essential criteria questions (scenario-based examples).
- Prepare with transferable skills, research Warwickshire Police services, and focus on OCC’s specific functions.
Vetting:
- Background checks involve family and criminal history stipulations (candidate must inform relevant parties).
Training (6-Week Full-Time, Mon–Fri):
- Covers operational systems, law, vulnerability, risk assess, core duties, and systems.
- No annual leave allowed during this period.
- Tutoring: Live call supervision post-training.
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Why Join Warwickshire Police?
Benefits & Career Growth
- Clear progression path to Controller & supervisory roles.
- Local Government Pension Scheme.
- Unison membership.
- Employee Assistance Programme (EAP) and Occupational Health Services.
Perks:
- Free on-site parking.
- Gym at the station.
- Equipped kitchen & rest areas.
- 24-day annual leave (increasing to 29 days after 5 years).
- Bank holiday pay premium.
- Sports Club (winners get Police Perkz discounts).
Strategic Initiatives:
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Support networks for employees.
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Coaching, mentoring, health & wellbeing support.
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Blue Light discounts available.
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Warwickshire Police Sports & Social Club (open to all; members get access to Police Perkz discount platform).
Planned Assessment Centre Dates (Updates May Apply):
- 3rd September 2026
- 10th November 2026
Take action: Learn more
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