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Job Req Number: 118608
Time Type: Full Time
At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.
Freight Forwarder – Ocean Export
Ipswich, Monday to Friday 9.00am-5.00pm
Main Purpose of the Role
DSV are looking to recruit a Freight Forwarder in Ipswich to provide an efficient and proactive service to all key account customers, overseas and related service providers.
You will be responsible for overseeing all aspects of export operations, ensuring customer expectations are met and exceeded. The role involves coordinating export activities, maintaining high levels of customer satisfaction, and proactively identifying opportunities to drive continuous process improvements and operational efficiency.
What will you be doing?
- Manage the end-to-end ocean export booking process, ensuring all shipments are handled accurately, efficiently, and in accordance with agreed procedures, KPIs, and customer requirements.
- Deliver exceptional customer service by maintaining regular communication with customers and stakeholders, ensuring expectations are met and service levels are consistently achieved.
- Prepare, review, and issue export documentation in compliance with customer instructions, customs requirements, and industry regulations.
- Ensure timely and accurate invoicing, monitor shipment profitability, and investigate any financial discrepancies or loss-making shipments.
- Coordinate with internal teams and external partners to ensure smooth shipment execution and resolution of operational issues.
- Identify opportunities for continuous improvement, optimise workflows, and effectively prioritise workloads to enhance operational efficiency and customer satisfaction.
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About You
- Proven experience within the freight forwarding industry, with a strong understanding of ocean export operations, documentation, and customs procedures.
- Excellent communication and customer service skills, with the ability to build strong relationships and manage stakeholder expectations.
- Strong organisational skills with the ability to prioritise workloads, manage multiple tasks, and meet deadlines in a fast-paced environment.
- Commercially aware with good financial understanding and the ability to identify and resolve operational or profitability issues.
- A proactive, flexible, and solution-focused team player who is committed to delivering high standards of service.
- Educated to GCSE level (or equivalent) in English and Mathematics, with strong attention to detail and accuracy.
What can we offer you?
- Competitive Salary Package
- Opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
- Access to a selection of employee benefits, such as:
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Cycle Scheme
- Employee counselling, for support with physical and mental wellbeing
- Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover
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Next Steps
If this sounds like the next step for you, please follow the links and apply with your CV without delay!
Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.
We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
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