The successful candidate will be enthusiastic, adaptable, and confident juggling multiple priorities while maintaining excellent attention to detail. A passion for live events, popular culture and delivering an incredible customer experience is essential.

You'll be someone who enjoys keeping things organised, takes pride in delivering excellent administrative support, and thrives in a busy environment. You'll be a team player with a positive attitude, excellent attention to detail, and a genuine enthusiasm for supporting memorable events.

Pay: £25K - £28K per year, depending on experience

Employee Benefits:

• Training and development opportunities.
• Pension: as part of auto-enrolment you may be eligible for the pension scheme.
• Complimentary tickets to performances and events
• Discounted drinks and food from The Clapham Grand

Key Responsibilities:

• Maintain the day-to-day organisation and upkeep of the office.
• Provide administrative support across the business as required.
• Manage and monitor the venue email inbox, responding to enquiries promptly and directing communications where appropriate.
• Assist with ticketing administration, including updating ticket allocations, ticketing data input and creating show listings on ticketing sites.
• Support the ideation and preparation of events, ensuring materials, documentation, and logistics are in place.
• Creating basic content in Canva including show time information for social media and slideshows of upcoming events.
• Curating and sending info & follow up emails to customers via Octopus using pre-made templates.
• Act as receptionist for the main office, welcoming visitors, answering telephone calls, and providing a professional first point of contact.
• Keep internal records, spreadsheets, and administrative systems accurate and up to date.
• Provide general support to the wider team to help ensure events and daily operations run smoothly.

Person Specification:

Essential

• Experience using Google Workspace (Drive), particularly Google Sheets.
• Competent using Canva to produce simple promotional or administrative materials.
• Excellent organisational skills with strong attention to detail.
• Strong written and verbal communication skills.
• A proactive, flexible approach with a willingness to support different areas of the business.
• Previous experience in an office, hospitality, venue, or events environment.

Desirable

• Previous experience in an office, hospitality, venue, or events environment.
• Confident using a range of digital systems and administrative software.
• An interest in live events, entertainment, or popular culture.
• Experience working with ticketing systems or booking platforms.

The Application Process :

To apply please send a short creative covering letter along with an up to date CV to joinourteam@claphamgrand.com

Within your cover letter please tell us (up to 1 side of A4 page):

• Why you want to apply for this role
• How you meet the requirements in the person specification
• Why you want to work here at The Clapham Grand

The Interview Process

We will invite shortlisted candidates to have a chat with us which will be in person at The Clapham Grand.

If there are a lot of applicants we may ask you to take part in a telephone/zoom interview before we schedule an in person one.

We will contact any candidates we wish to interview within two weeks of receiving their application.

This is a guide to the role of Office/Admin Assistant. Responsibilities are likely to evolve with the post holder over time and a unique specification will be available for particular areas.