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Office Administration Apprentice
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The Apprentice
The Apprentice will contribute to the smooth running of daily operations by maintaining accurate CRM data, preparing and issuing quotations, updating website product information, and ensuring organised document management, while building a strong foundation in sales processes and customer service.
General Office Administration
- Carry out day-to-day office duties including scanning, filing, and document organisation
- Maintain accurate and well-structured digital and physical filing systems
- Support general administrative activities to ensure efficient office operations
CRM & Sales Support
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- Raise and issue customer quotations using the CRM system
- Update and maintain accurate customer and sales data within the CRM
- Assist the Sales team with administrative tasks, follow-ups, and data entry
Website & Product Management
- Update product listings and content on the company website
- Ensure product descriptions, pricing, and specifications are accurate and up to date
Customer & Internal Communication
- Liaise with the Sales team to support ongoing customer activity
- Assist with responding to basic customer enquiries via email or phone
- Communicate effectively with internal departments to support sales processes
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Document Management
- Scan, file, and store documentation in line with company procedures
- Ensure all documents are accurate, organised, and easily accessible
Administrative Support
- Provide general administrative back-up to the sales and office teams
- Support workflow processes to ensure tasks are completed efficiently
Learning & Development
- Participate in apprenticeship training and development activities
- Develop knowledge of sales processes, CRM systems, and business operations
- Adhere to company procedures and continuously improve skills and performance.
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