Disaster Care Capital
Office Administrator
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Office Administrator
Administrator – Disaster Restoration Support
About the Role
We are seeking a highly organised, detail-oriented Administrator to join our disaster restoration team.
This role plays a pivotal part in supporting both office operations and field coordination, ensuring that restoration jobs are allocated efficiently and managed effectively.
The successful candidate will have excellent communication skills, the ability to multitask under pressure, and a flexible attitude—ready to assist across departments and step in wherever organisational support is needed.
Responsibilities
- Coordinate Claims & Communication: Manage insurance claims and maintain close liaison with insurers, loss adjusters, restoration specialists, subcontractors, and clients throughout the entire claims process.
- Technician Support: Provide support to our restoration technicians by addressing challenges and aiding problem-solving.
- Customer & Internal Adherence: Answer and direct phone calls professionally and courteously.
- Data & Reporting: Perform accurate and efficient data entry tasks, maintaining digital systems and generating reports.
- Project Oversight: Oversee progress of projects, coordinating between departments to ensure timely delivery to quality standards.
- Job Dispatching: Act as a dispatcher, efficiently scheduling, allocating, and assigning restoration jobs to technicians—balancing workloads to maximise productivity and minimise response times.
- Software Utilisation: Use dispatch and job management software to track assignments, update job statuses, and produce accurate reporting.
- Client & Partner Liaison: Respond to inquiries, requests for updates, and status checks in a timely and professional manner.
- Invoicing & Billing: Generate and submit invoices to insurance companies.
- Issue Resolution: Address client concerns, escalate issues as necessary, and ensure prompt resolution.
- Inventory Management: Monitor inventory levels, conduct stock checks, and organise supplies to avoid delays.
- Cross-Functional Assistance: Support other areas of internal operations as required.
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Requirements
Experience
- Minimum 2 years’ experience in an administrative or coordination role
- Strong problem-solving skills with the ability to remain clear-headed under pressure
- Comfort with digital platforms, communication tools, and technical administrative workflows
- Highly organised and detail-oriented, capable of multitasking and managing multiple priorities
Key Skills
- Excellent communication (written and verbal)—able to liaise with clients, contractors, and internal teams effectively
- Proficiency in software systems used for job allocation, dispatch, and reporting
- Proactive and adaptable, with a willingness to fulfil broader operational needs
Benefits
This position offers a rewarding opportunity for a motivated individual to support the organisation’s success through efficient administrative practices.
Benefits Include:
- Company pension
- Locations serviced from West London—reliable commute or relocation planned before starting work (preferred) in Greater London
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
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