Job Role

The role involves the delivery of an efficient and organised reception and administration function. The individual will play a key role in dealing with incoming and outgoing contact with customer and supplier contact with the business whilst supplying administrative support to key functions within the operation.

Core Duties and responsibility

• Taking and managing incoming telephone and email traffic to the business, distributing or dealing with queries and enquiries within the scope of the role.
• Sales order processing
• General office administration duties as required
• Maintain regular updates of Industry Best Practise and Quality Management techniques.

Other Duties Could include

• Contacting customers advising of delivery dates on orders
• Contact with customer to ensure accuracy of customer records for marketing purposes
• Be available to help with any customer enquiry, to an agreed timescale.
• Handling sales enquiries, within the defined scope of the role.
• Responding and processing sales information request from dealers and the Sales Administration Team.