HR Administration

• Support recruitment processes including job adverts, applications, and interview coordination.
• Process DBS checks, references, onboarding and offboarding.
• Coordinate staff and volunteer inductions.
• Maintain HR records, ensuring compliance and confidentiality.
• Support the identification of training needs and co-ordination of staff training programmes.
• Track mandatory training and compliance requirements.
• Support the development and updating of HR policies and procedures.
• Prepare contracts, offer letters and other employment documentation.
• Act as a point of contact for HR-related queries.

Executive and Board Support

• Provide administrative support to the Executive Team and Board.
• Coordinate meeting logistics, including booking meeting rooms and preparing materials.
• Attend meetings as required and produce clear, accurate minutes and action logs.

Shared Administrative Responsibilities

• Act as a first point of contact for members, families, professionals and the public via telephone, email and in person.
• Monitor shared inboxes, responding to enquiries or directing them to the appropriate colleague.
• Maintain and update the shared Outlook calendar for activities, meetings and services.
• Assist with CRM data entry, maintaining accurate member records and updating information.
• Coordinate office cover rotas to ensure the Hub is appropriately staffed and lone working procedures are followed.
• Provide general administrative support across the organisation to ensure the smooth running of services.
• Provide administrative support for bookings and membership processes during periods of high demand or colleague absence.

Note: The Bookings & Finance Administrator holds lead responsibility for bookings, membership administration, and income processes.

Additional Duties

• Support wider organisational activities where required
• Support collaboration across teams and services, including preparing agendas and minutes
• Participate in staff meetings, office cover rotas and organisational initiatives
• Undertake training and professional development
• Undertake other duties appropriate to the role

Working relationships and scope

This role sits within the Operations Team and is line managed by the Data & Operations Manager.

• Holds lead responsibility for office systems, HR administration and organisational support.
• Works closely with the Head of Operations (dotted line) on HR processes and compliance.
• Works alongside the Bookings & Finance Administrator to provide coordinated administrative support and shared office cover.
• Provides support (not lead responsibility) for bookings and membership administration.

Role context

This role forms part of a paired administrative function alongside the Bookings & Finance Administrator. Together, these roles:

• Provide consistent administrative and operational support across the organisation
• Ensure full-week coverage across part-time hours
• Maintain high-quality front-facing communication with members
• Support efficient internal systems and processes

This structure ensures resilience, continuity, and clarity of responsibility across operations.

Person Spec

Skills and Experience required

• Previous experience in office administration and/or HR administration.
• Ability to manage multiple tasks efficiently and prioritise workload.
• Excellent communication and interpersonal skills with a professional and welcoming approach.
• Strong administrative and organisational skills.
• Proficiency in using CRM systems, databases, and Microsoft Office Suite.
• Ability to maintain confidentiality and handle sensitive information professionally.
• A proactive and detail-oriented approach to problem-solving.
• Ability to work independently and collaboratively.

Desirable

• Experience in HR processes (recruitment, DBS, compliance).
• Experience in volunteer recruitment and processes.
• Experience in a membership or customer-facing organisation.
• Experience working in a small to medium size charity or social impact organisation.
• Knowledge of safeguarding and data protection.

Qualifications

• First Aid qualification or willingness to undertake training.
• Knowledge of DBS checking and HR compliance processes is advantageous.

This role presents an exciting opportunity to make a real difference to families in Gloucestershire, supporting Allsorts’ mission to provide inclusive and meaningful services for children and young people with additional needs.

We encourage disabled people and people from diverse backgrounds to apply for our jobs. Our offices and interview space are wheelchair accessible, with a Changing Places toilet. There is also accessible parking.

All job literature is available in alternative formats upon request. We welcome potential applicants to have a conversation with us about any interview adaptations they may need.

Appointment is subject to a DBS check.