Office Coordinator – Community

$20.40 per hour (BC, Canada)

Overview

Office Coordinators manage routine office and administrative responsibilities of the community while assisting with planning and coordinating community events and activities.

Key Responsibilities

Essential Duties:

• Greets and builds rapport with guests, current, and prospective residents while fielding community comments, suggestions, and complaints for the Community Manager. (Essential)
• Prepare and distribute resident and community communications, including:
  • Rule reminders
  • Violation notices
  • Rent increase letters
  • Delinquency notices
  • Eviction paperwork
  • Lease addendums and renewals. (Essential)
• Collect and post resident security deposits, application fees, rent, inspection fees, or other miscellaneous payments in Yardi; ensure proper accounting records and issuance of receipts. (Essential)
• Reconcile and generate community reports monthly (accounting, traffic, activity logs) while adhering to the Operations Manual. Maintain all files and records. (Essential)
• Handle general administrative duties, including:
  • Phone answering and typing
  • Copying, faxing, and filing. (Essential)

Additional Responsibilities:

• Review and code invoices/statements for Community Manager approval.
• Schedule clubhouse rentals and process fees.
• Ensure office supplies are stocked and prepare orders.
• Make collection calls for site rental payments and submit bad debt files.
• Process resident move-ins and move-outs per Operations Manual.
• Assist in planning and coordinating resident events within the community.
• Prepare marketing materials (brochures, flyers) for home sales, events, etc., as directed by the Community Manager.
• Refer sales prospects to the Community Manager and log information in Yardi.
• Support prospective residents by checking Sun Homes inventory and reviewing home listings.
  • Show homes and assist with rental applications at ** discretion **of the Community Manager.
• Forward customer service queries to the Community Manager promptly.
• Process new move-in incentives for non-Sun Homes deals.
• Coordinate Underwriting approvals for applicant files and track denials.
• Maintain petty cash funds, recording expenditures in appropriate accounts.
• Prepare bank deposit slips and execute deposits; run daily bank deposits.
• Other assignee-duties as required.