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Office Manager – Specification & Home Visits Business – Specsavers
About the Role
Are you looking for the next step in your career? If so, our Office Manager role could be just what you're looking for!
At Specsavers, we’re passionate about delivering outstanding care to our customers and creating a workplace where our people can thrive. We’re looking for an Office Manager to support our directors in running a successful, customer-focused Home Visits business.
As our Office Manager, you’ll play a key role in the day-to-day running of our Wembley, HA9 office, helping the team deliver exceptional service while driving performance, efficiency, and commercial success.
You’ll set the standard for a customer-first mindset, empowering the team to make the right decisions for every individual. Through leadership, coaching, and development, you’ll help the team reach their full potential while ensuring every customer receives a personalised and welcoming experience.
You’ll analyze KPIs and business insights to improve efficiency, reduce costs, and maximise profitability, supporting the continued growth of our Home Visits business.
What You’ll Be Doing
Leading Customer Experience and Team Success:
- Lead by example, delivering a world-class customer experience
- Inspire, coach, and develop the team to help them achieve their best
- Foster a culture of continuous improvement
Driving Business Performance and Operations:
- Drive the business key performance indicators (KPIs)
- Support recruitment, onboarding, and ongoing training
- Conduct regular 1-2-1s, performance reviews, and team meetings
- Work closely with Directors to identify business improvements and growth opportunities
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Administrative and Financial Responsibilities:
- Ensure strong financial controls, including management of bad debt
- Oversee accurate and compliant administration of:
- NHS GOS claims
- Fees and vouchers, ensuring timely processing and adherence to regulatory standards
- Maintain clinic diaries, routes, and scheduling to maximise efficiency
- Oversee call centre operations and ensure excellent customer communication
Compliance and Customer Commitment:
- Handle customer queries and complaints professionally and efficiently
- Maintain compliance with Health & Safety and regulatory standards
- Build and maintain relationships with Care Homes and support business growth
- Support local marketing and community outreach
Operational Management:
- Oversee stock management, reporting, and general administration
- Support Directors with ad-hoc tasks and projects
What We’re Looking For
Essential:
- Proven leadership experience with the ability to motivate and inspire a team
- Current or recent experience within Optics at Supervisor or Assistant Manager level (this is essential)
- Strong organisational and problem-solving skills
- Commercial awareness and KPI experience
- In-depth understanding of and ability to explain to customers:
- NHS sight test eligibility
- The Domiciliary supplementary fee
- Excelent communication and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- Confidence in handling customer queries, complaints, and sensitive situations
- A proactive mindset with a passion for continuous improvement
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What’s on Offer
Join a supported and thriving environment while enjoying some fantastic benefits:
Contract Details
- Salary: £32,000 per annum + bonus
- Hours: Full-time (Monday to Friday, 9am–5.30pm) with occasional Saturdays as required
- Leave: 28 days (includes bank holidays) plus an extra paid birthday day!
Development and Support
- Auto-enrolment in the pension scheme with an employer contribution
- Ongoing training and development opportunities to support your career growth
- Specsavers Perks – a discount portal offering everyday savings
- WeCare – our employee support service for you and your family
Wellbeing and Benefits
- Complimentary subscription to the Headspace app
- Eyecare and hear care discounts for you and your family
- Enhanced family leave and generous company sick pay
Why Join Specsavers?
At Specsavers, we invest in our people. You’ll receive ongoing training to strengthen your leadership skills and support your career progression. You’ll join a supportive team where your contribution truly matters. We help create a positive, welcoming environment for both colleagues and customers.
Are you a passionate leader with optical experience? Thriving on delivering excellent service and driving business success? We’d love to hear from you.
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