The Shrewsbury and Telford Hospital NHS Trust
Office Manager and PA to Corporate Nursing *INTERNAL ONLY POST*
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Job Overview
This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust and Shropshire Community Health NHS Trust. If you are not currently working within either of these Trusts, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.
This is an exciting opportunity to join the Corporate Nursing team and provide high-quality administrative support to the senior nursing team for workforce and education as well as the wider corporate nursing team.
This post is a key member of the Corporate Nursing Team and will ensure the provision of a comprehensive administrative, and secretarial support service requirements to the Senior Corporate Nursing for Workforce and Education Team including the management of mailboxes, diaries and provide a full administrative service to meetings/committees, taking and preparing agendas, comprehensive minutes and the collation and timely distribution of papers. This includes providing administrative cover for all of the corporate nursing administrative team during their absence.
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To discuss the challenges the post brings and to see how you can become part of this team please contact Kara Blackwell, Deputy Chief Nurse on k.blackwell@nhs.net
Main duties of the job
- There is a requirement to provide, receive and exchange complex, confidential, sensitive or contentious information with others, requiring tact and diplomacy, where persuasive, negotiating skills are required
- There is a requirement to communicate complicated information to other departments and external contacts
- Responsibility for handling telephone and other communications with sensitivity and confidentiality using personal judgement and acquired knowledge to assess each situation and to deal with accordingly and liaising with external organisations
- To ensure systems are in place to deliver a high standard of communication
- Respond to all queries, correspondence and telephone calls coming into the office in a timely and professional manner.
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Working for your organisation
Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
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