Airbnb
Office Manager, London
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Office Manager, London
Office Manager – London Office
At this point, you’re not just helping us run offices; you’re ensuring those spaces are a catalyst for connection, innovation, and belonging.
The Community You Will Join
The Office Manager plays a critical role in delivering a seamless and welcoming office experience by coordinating daily operations, supporting local leaders and employees, and ensuring the office is always prepared to enable great work, connection, and gathering.
This role partners closely with the Country Manager and feeds into multiple teams—Workplace Operations, vendors, Gathering, Security, IT, Office of the CEO, Mission Control, and Employee Experience—to ensure the office remains an effective, connected, and highly functional workplace.
The Office Manager brings Airbnb’s culture to life through operational excellence, hospitality, organization, and administrative coordination, fostering an environment where employees feel supported and connected.
The role reports to the Country Manager, with dotted-line accountability to Regional Workplace Operations and Gathering Teams, including participation in team meetings.
The Difference You Will Make
As an Office Manager, you transform Airbnb’s culture into tangible experiences for employees by:
- Coordination daily office operations and facilitating a seamless, welcoming environment
- Supporting local leaders and ensuring gatherings and leadership visits are smoothly executed
- Acting as a trusted resource for employees, visitors, and guests—visible, proactive, and responsive
You use excellent judgment, relationship-building, operational rigor, and a proactive problem-solving mindset to prevent disruptions to the employee experience.
A Typical Day
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Support the Office Experience
- Ensure the office is welcoming, organized, and operationally ready each day
- Serve as a visible, approachable presence for employees, visitors, and special guests
- Maintain hospitality standards across office spaces, meeting rooms, and shared environments
- Monitor office needs and address issues proactively or escalate to global/regional teams
Coordinate Office Operations
- Partner with vendors and service providers to maintain consistent service delivery and issue resolution
- Manage office amenities, food programs, and hospitality services
- Track requests, operational tasks, and follow-ups while identifying areas for improvement
- Maintain office documentation, workflows, and standards compliance
- Play a key role in office utilization reporting and resource management
Lead Leadership & Administrative Support
- Act as the trusted admin partner to the Country Manager, managing:
- Calendar booking, meeting coordination, and room scheduling
- Logistics for leadership visits, executive gatherings (partnering with Executive Assistants)
- Local office navigation support for employees and leaders
- Note: This role does not cover travel booking or expense management; calendar/office support to the Country Manager is primary.
Support Gatherings & Connection
- Coordinate regional gatherings, leadership tours, and employee engagement events
- Ensure smooth delivery of events and community-building activities across the office
- Partner with Workplace Operations and Regional Gathering Manager for effective execution
- Align with global standards and adapt approaches to meet local needs
Build Strong Relationships
- Develop positive collaborations with employees, leaders, Executive Assistants, vendors, and cross-functional stakeholders
- Advocate for a culture of hospitality, responsiveness, and excellent service
- Gather feedback and implement improvements based on direct insights
- Foster an environment where employees feel welcomed, informed, and connected
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Your Expertise
The ideal candidate brings 5+ years of experience in office management, workplace operations, or related fields like:
- Hospitality, events, or employee experience coordination
- Meeting/event logistics and leadership visitation management
- Strong organizational and project coordination skills
- Exceptional communication and relationship-building
- Attention to detail and follow-through
- Ability to handle multiple priorities in a fast-paced environment
- A true hospitality mindset, passionate about enhancing experiences
Sourcing from vendors or cross-functional collaboration is preferred.
- Full professional proficiency in English.
Your Location
This role is based in the Airbnb London office, operating 5 days a week.
Our Commitment to Inclusion & Belonging
Airbnb is committed to building the broadest talent pipeline possible. We foster innovation and engagement through diverse perspectives and creative collaboration.
We encourage all qualified individuals to apply, from every background.
How We'll Take Care of You
Base Pay Range (Annual, GB):
£57,000 – £67,000
Pay structure considers training, transferable skills, work experience, business needs, and market demand. Subject to review.
The full experience at Airbnb—including bonus, equity, benefits, and Employee Travel Credits—expresses our commitment to your professional and personal growth. Welcome to our team.
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