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PA/Office Manager
We are seeking a highly organised and proactive PA/Office Manager to provide comprehensive secretarial, administrative, and operational support to Partners and Senior Staff. The successful candidate will play a key role in ensuring the smooth day-to-day running of the office, maintaining excellent client relationships, and supporting business operations across administration, facilities, people, marketing, and compliance.
Key Responsibilities
Executive and Administrative Support
- Provide full secretarial and administrative support to Partners and Senior Staff.
- Manage complex diaries, including scheduling and coordinating meetings and booking meeting rooms.
- Organise business travel arrangements, including transportation and hotel accommodation.
- Prepare and process expense claim forms for Partners.
- Summarise and process Partner timesheets.
- Answer telephone calls on behalf of Partners, take messages, redirect calls as appropriate, and maintain a professional telephone manner.
Client Relations
- Act as a first point of contact for clients, handling enquiries in person, by telephone, and via email.
- Build and maintain positive relationships with clients through professional and efficient communication.
Events and Marketing Support
- Research, organise, and coordinate corporate client entertainment events.
- Maintain and update the firm's contact database ("Namebook").
- Liaise with the Marketing Department regarding promotional materials, leaflets, and marketing initiatives.
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Health & Safety
- Maintain workplace health and safety compliance.
- Maintain Health & Safety records and conduct regular safety checks.
People Support
- Maintain records, documentation, and system information for the team.
- Support colleague onboarding, annual leave and absence administration.
- Engage with the Group's People Operations function when required for support and guidance.
Facilities and Office Management
- Oversee the day-to-day operation of the office.
- Liaise with contractors, suppliers, and service providers.
- Manage facilities-related matters and ensure office standards are maintained.
- Process and monitor invoices relating to office services and facilities.
- Oversee Administration Assistant
Key Skills and Experience
- Excellent organisational skills with the ability to manage multiple priorities effectively.
- Strong time management and multitasking abilities.
- Ability to build strong relationships.
- Excellent verbal and written communication skills.
- High level of discretion and ability to handle confidential information securely.
- Strong problem-solving skills with the ability to respond quickly to changing priorities and office issues.
- Exceptional attention to detail.
- Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
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Personal Attributes
- Professional, approachable.
- Self-motivated with the ability to work independently and as part of a team.
- Flexible and adaptable in a fast-paced environment.
- Strong interpersonal skills and a positive, can-do attitude.
Why join us?
As a broader PLC group, we’ve doubled in size since 2019 and have ambitions to maintain that growth profile moving forward. We’re looking for people who want to help us shape our future. We value applied intellect, curiosity and an entrepreneurial spirit, and we’re committed to creating an inclusive environment where everyone can thrive.
- Company pension
- Cycle to work scheme
- 23 days’ holiday, plus bank holidays
- Flexibility to buy and roll over holidays
- 24/7 access to virtual GP and mental health support
- Internal and external professional qualifications support
- Enhanced maternity and paternity leave
- Employee discount scheme
- Social events throughout the year
- Electric car salary sacrifice
- Free mortgage advice
- Health and wellbeing programme
- Paid volunteer time
- Plus more
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