ColeRoberts Ltd
Office & Operations Manager (The Chief Organiser!)
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Office & Operations Manager (The Chief Organiser!)
Location: Loughborough, Leicestershire (Showroom Based) Salary: £33,000 - £37,000 (Dependent on experience) Job Type: Full-time
About Us
We are a premier Kitchen, Bathroom, and Bedroom (KBB) specialist based in the heart of Loughborough. We pride ourselves on delivering stunning designs and flawless installations for our clients. We are a passionate, fast-paced team, and we are now looking for a master of organisation to become the operational backbone of our business.
The Role
If you love variety, thrive on order, and want a position where you can truly make an impact, this is it. As our Office & Operations Manager, you will wear many hats. You will be the bridge between our customers, sales designers, suppliers, and installation teams.
This is a showroom-based role, where you will be the welcoming face for incoming clients while simultaneously keeping our back-of-house operations running seamlessly.
Key Responsibilities
- The Diary Master: Take full control of our fitters’ diaries, scheduling installations, handling variations, and ensuring projects stay on track.
- CRM & Logistics: Efficiently book all "goods in" into our CRM system, tracking components and liaising daily with suppliers regarding deliveries and lead times.
- Financial & Admin Accuracy: Meticulously check supplier order confirmations against quotes, input supplier invoices, and transfer financial data smoothly over to Xero.
- Bookkeeping & VAT: Take charge of day-to-day IT bookkeeping processes, structuring financial data accurately to help process VAT returns.
- Showroom & Sales Support: Meet and greet customers walking into the showroom with a warm, professional manner, and provide administrative support to our Sales Design team.
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About You
We aren’t just looking for an administrator—we are looking for a Chief Organiser. To excel in this role, you should have:
- Exceptional Organisational Skills: You love a tidy diary, clear logistics, and bulletproof processes.
- Software Savvy: Proficient with Xero (or similar accounting software) and strong understanding of bookkeeping/VAT setups. Highly fluent in standard Microsoft Office packages.
- KBB Industry Experience (Desirable): Direct experience with Smart Systems Kitchen & Bathroom Connect is a massive advantage, though training can be provided for an otherwise perfect operations specialist.
- Great People Skills: A brilliant communicator who is comfortable negotiating with suppliers, supporting colleagues, and inviting high-end clientele into the showroom.
- Resilience & Drive: You thrive in a fast-paced environment and love the challenge of spinning multiple plates at once.
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What We Offer
- A competitive salary of £33,000 - £37,000 (dependent on experience)
- A beautiful, modern showroom working environment
- Autonomy to truly own the operational side of a growing business
- A supportive, friendly team who values your hard work
Benefits
- Company events
- Company pension
- Employee discount
- On-site parking
Application Process
If you are ready to take on a rewarding challenge and keep our business moving forward, we want to hear from you! Please send your CV and a brief cover letter explaining why you are the ultimate "Chief Organiser".
Additional Request
Please declare your VAT returns experience if applicable.
Education Requirements
- Certificate of Higher Education (required)
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