Homes England
Officer - Processing Operations
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Closing Date: 31st July
Interviews from wc 10th August
12 month Fixed Term Contract
A bit about the role...
Working in a team with Paul Godfrey our Hiring Manager (Senior Manager Processing Operations), the Processing Operations officer role will play a critical role in the effective servicing of our equity loan portfolio. You will be joining our small but experienced team of 8 people, who are committed to making positive change in how we deliver our service for our customers.
You will be responsible for delivering a full range of operational services that are essential to our mission and in this role, you will play a pivotal part in ensuring the delivery of Homes England’s strategic objectives. You will be the backbone of our frontline operations, ensuring they run smoothly and effectively with some of these activities including managing shared mailboxes, processing customer discharges and deeds via Land Registry and responding to internal and external customers.
This is a rare chance to shape the future of our service in a fast-growing, national organisation with real social purpose. Working with key internal stakeholders and our third-party suppliers you will ensure efficient, consistent and effective processing and issue resolution and have the opportunity to help create and improve the customer experience.
A bit about you…
Whilst our day job is to deliver first-class customer service to our customer, you will be used to "spinning several plates" at once and will always be looking for ways to improve and innovate.
You'll be comfortable working as part of a team, managing workloads and priorities. You will have strong organisation skills, be proficient in data entry, applying a high level of accuracy and attention to detail, and be an effective communicator.
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You will have the opportunity to participate in activities and discussions to help implement new processes, so you will be able to make a real difference to ways of working.
Who are we?
Homes England: The Housing and Regeneration Agency
We believe that affordable, quality homes in well-designed places are key to improving people’s lives. As the government’s housing and regeneration agency, we create thriving new places and transform urban areas, combining the full breadth of our powers, expertise, land, capital and influence to bring investment to communities and get more homes built.
How?
We form long-term partnerships that bridge the gap between the public and private sector to meet local needs and aspirations. We use our influence to champion the creation of sustainable homes, communities and places that are brilliantly designed for the people that live there now, and in the future. And we use our funding and support to build a more resilient, diverse and innovative housing sector, helping new entrants in the market, encouraging modern methods of construction and design, and promoting the utmost attention to building safety.
Together with our partners, we’re accelerating the pace of house building, remediation and regeneration across the country, as we seek to deliver ever more affordable homes in places people are proud to call home for generations to come.
What we offer...
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As well as a competitive salary and 33 days annual leave, we are committed to 50/50 hybrid working. We’ll support you, wherever possible, so that you don’t miss out on what matters to you.
Internal applicants: please note that if you are successful, the salary you are offered will be in accordance with our pay controls and pay policy. You can find these on the recruitment pages of the intranet.
If you ever need a bit of extra help, we have a great employee assistance programme, financial wellbeing support and access to many great discounts with leading high street names.
Our range of network groups are also there to support you to be yourself at work and play a key role in helping shape our future.
If you are a member of a professional body, we’ll pay for your membership and once you get your digital kit, you’ll be good to go.
Homes England are a geographically diverse community. We work to a 50/50 office/home-based model. Moving back into our office environments has enabled us to utilise our space and time together in the most collaborative way.
We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.
We also encourage you to apply using the full application option as opposed to quick apply, this is especially important if you would like to indicate to us that you would like to be considered under the disability confident scheme.
If your application is shortlisted to interview we will require you to provide proof of your right to work in the UK at this stage.
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