Wave Search
Omnichannel Consultant
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Omnichannel Consultant – Retail & Consumer
Wave Search is exclusively partnered with a globally recognised consulting and technology organisation that is expanding its Retail Consulting practice. Following continued investment and growth, the business is looking to appoint an Omnichannel Consultant to help leading UK and international retailers solve complex challenges across customer experience, connected commerce, AI, fulfilment and store transformation.
This is not a role where you simply develop a strategy and hand it over. They are looking for a commercially minded consultant who can work across the entire transformation journey, from shaping board-level strategy and operating models through to implementation and measurable business outcomes.
The Opportunity
You will join a growing omnichannel consulting capability, working with some of the best-known retail brands across the UK, Europe and beyond.
The role offers genuine variety. One engagement may involve shaping an omnichannel strategy or target operating model, while the next could focus on improving fulfilment performance, transforming the in-store experience or exploring how AI and agentic commerce can enhance the customer journey.
Working within senior-led consulting teams, you will combine strategic thinking with the global technology, engineering and AI capabilities of a major international organisation.
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You will also have the opportunity to help build and shape a high-growth consulting practice, developing propositions, frameworks and thought leadership for the wider retail market.
Key Responsibilities
- Lead and contribute to consulting engagements across omnichannel strategy, operating models, connected commerce, AI, supply chain, fulfilment and store transformation.
- Structure and solve complex, ambiguous client challenges using hypothesis-led problem-solving.
- Build trusted advisory relationships with senior and executive-level client stakeholders.
- Translate detailed analysis into clear recommendations and compelling executive-level presentations.
- Support business development through proposals, client workshops, diagnostics and new consulting propositions.
- Develop reusable frameworks, methodologies and accelerators that support the growth of the practice.
- Deliver measurable commercial outcomes and remain engaged through implementation.
- Support and coach junior consultants as the team continues to grow.
The Ideal Profile
- Proven experience within management consulting or strategy consulting, ideally focused on retail or consumer-facing organisations.
- Strong knowledge of the retail landscape, including customer experience, channel economics, digital commerce and emerging AI trends.
- Experience in one or more of the following areas: omnichannel strategy, operating models, OMS, POS, CDP, personalisation, supply chain and fulfilment, store reinvention or organisational change.
- Strong structured problem-solving, analytical and executive storytelling capabilities.
- Confidence engaging with senior stakeholders and operating within complex client environments.
- A commercial, delivery-focused mindset with the ability to connect strategic recommendations to measurable outcomes.
- Experience supporting business development, proposition development or practice growth would be advantageous.
- Exposure to AI, agentic commerce or international retail markets would also be beneficial.
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Location: London-based (hybrid)
Salary: £100, 000 - £120, 000 + Bonus + Benefits
This is an excellent opportunity to join a growing consulting capability with genuine ownership, senior visibility and access to major retail transformation programmes.
Please share your CV, as our client is interviewing immediately.
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