Claddagh Resources
Omnichannel Consultant — Retail Strategy Practice
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Omnichannel Consultant — Retail Strategy Practice
London (Hybrid) | Permanent | Travel to client sites as required
Our client, a global tier-1 IT services and consulting firm, is building a new omnichannel consulting practice within its retail strategy group and is hiring founding team members in London. This is a ground-floor opportunity: you will help shape the practice's direction, IP and client base while working with some of the best-known retailers in the UK, Europe and beyond.
The role
This is a genuinely multi-dimensional consulting position. One week you may be shaping a retailer's channel and operating model strategy, the next diagnosing where value leaks across a fulfilment network, or scoping how agentic AI reshapes customer experience. You will work in small, senior-led teams that span strategy through to execution, backed by the global technology, engineering and AI scale of a tier-1 firm.
What you will do
- Lead and contribute to client engagements across the omnichannel agenda: strategy, operating model, connected commerce, AI, supply chain and store
- Structure and solve ambiguous, board-level problems using hypothesis-led, structured problem solving
- Build trusted advisory relationships with senior client stakeholders
- Translate analysis into clear recommendations and executive-ready storytelling
- Support business development: proposals, diagnostics, workshops and buyable propositions
- Contribute to reusable IP, frameworks and accelerators that scale the practice
- Publish points of view and represent the practice at industry forums
- Coach junior colleagues as the team grows
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What you bring
- Proven management or strategy consulting experience, ideally in or adjacent to retail or consumer
- Strong structured problem solving and analytical skills, with comfort using Excel and BI tools to interpret data
- Excellent communication and storytelling, confident at executive level
- Solid understanding of the retail landscape: channel economics, customer, digital and AI pressures
- Commercial acumen and an eye for the opportunity, the outcome and the P&L
- A builder's mindset and flexibility to work across sub-sectors as demand dictates
- Right to work in the UK
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Valuable extras
- Depth in one or more of omnichannel operating model, connected commerce (OMS, POS, CDP), AI and personalisation, supply chain and fulfilment, or store reinvention. Experience of agentic commerce. A track record in business development or practice building. Published thought leadership or speaking experience.
Who this role is NOT for
- Delivery-only or implementation-focused consultants without strategy engagement ownership
- Technology architects or programme managers whose work centres on systems integration rather than commercial strategy
- In-house retail operators without a consulting track record
- Candidates seeking a fully remote role or unwilling to travel to client sites
- Candidates without the right to work in the UK
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Jessica, London
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