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On Board Host
On-Board Host for TransPennine Express (TPE) at Manchester Station
Pay Rate: £13.65 per hour plus commission Hours: Full Time (39 hours) Shifts: Rotational shifts between 4:30am and 11:30pm, flexible across weekdays, weekends, Bank Holidays and public holidays
About the Company
Premier provider of catering and onboard services to the British Railway Industry. Rail Gourmet operates over 40 service centres nationwide with a workforce of over 1,000 employees in the UK. Our commitment is to deliver a First-Class service consistently.
Requirements & Attributes
- Must be 18 years or older (due to shift restrictions and responsibilities). -Minimum 2 years of experience in a customer-facing role within Retail, Leisure & Hospitality is ideal.
- Adaptability to work in a dynamic, fast-paced environment, including long hours and varied shifts.
- Full training will be provided.
Key Responsibilities
As an On-Board Host at TransPennine Express (TPE), your role includes:
- Providing ‘at seat trolley service’ on TPE trains while ensuring outstanding customer service.
- Managing stock and handling financial transactions independently.
- Assisting passengers on assigned trains, meeting sales targets, and adhering to contractual goals.
- Accurately accounting for stock and transactions, maintaining hygiene and safety standards.
- Supporting management initiatives with a credible and professional approach.
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Benefits of Joining Rail Gourmet
(Beyond a competitive salary, enjoy these workplace perks!)
Workplace Privileges
- FREE Travel on all TPE trains (off-duty) after 3 months of service with a TPE Duty & Leisure Pass.
- Friends & Family Discount – Rover Tickets across the TPE Network for £10 per day.
- Commission – Earn up to 2.5% of nett sales.
Employee Discounts
- Up to 50% discount at UK airports and railway stations (M&S, Burger King, Starbucks, Upper Crust, etc.).
- Up to 75% discount on Rail Gourmet brands during work hours.
- 20% discount across catering outlets via the Friends and Family App (terms apply).
Employee Growth & Support
- Award-winning training and career progression opportunities.
- 70% of managers promoted from within.
- Internal promotion pipelines and apprenticeship options.
- Shop discounts, financial support (pension, life assurance, Share Incentives, cycle-to-work scheme).
- Flexible working and family-friendly leave.
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Health & Wellbeing
- 24/7 mental health helpline for employees and their families.
- Wellbeing resources, financial advice, GP appointments.
- Career development support for diverse backgrounds (LGBTQ+, Women’s Network, Neurodiversity, Disability-friendly policies).
Compensation & Perks
- Competitive pay starting at £13.65 per hour + commission.
- £5,000 loans repayable via salary, if required.
- 28 days’ pro-rata holiday (including Bank Holidays).
- Rewards & Recognition (RG Stars, Extra Mile Vouchers, etc.).
Next Steps
"Feel like you could belong at Rail Gourmet?" Apply now and embark on the best part of your journey as an On-Board Host.
⚠ DBS Check required for successful applicants.
Rail Gourmet is an equal-opportunity employer, committed to a diverse and inclusive workforce. We value candidates from all backgrounds with skills and perspectives to enrich our team.
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