SSP UK & Ireland
On Board Host
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On Board Host
On-Board Host for TransPennine Express (TPE) at Manchester Station
Pay Rate: £13.65 per hour plus commission Hours: Full-time (39 hours, rotational shifts)
Working Arrangements
- Rotational shifts between 4:30am – 11:30pm
- Flexible scheduling across weekdays, weekends, bank holidays, and public holidays
Eligibility & Commitment
- Age requirement: Must be 18+ for certain shifts/tasks
- Agreement to work in a dynamic, fast-paced environment with variety in shifts/hours
About the Role
We’re a premier provider of catering and onboard services to the British Rail Industry, operating across 40+ service centres nationwide with over 1,000 UK-based employees—committed to delivering outstanding, first-class service.
Ideal for candidates with:
- 2+ years’ experience in customer-facing roles (Retail, Leisure, or Hospitality);
- Fully trained by Rail Gourmet (no prior experience in onboard roles required).
Key Responsibilities
As an On-Board Host, you will:
- Provide "at-seat trolley service" with exceptional customer service
- Manage stock, process transactions to meet sales targets
- Ensure accurate reporting (stock + income) and hygiene/safety compliance
- Support management initiatives and represent the brand professionally
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Why Join Us?
We don’t just offer a job—we foster long-term career growth. Benefits include:
Travel & Lifestyle Perks
- FREE leisure travel on all TPE trains (after 3+ months’ service)
- £10/day Rover Tickets for friends/family to explore the TPE network
- Up to 75% discount on SSP-branded airline/rail offerings
Financial & Workplace Rewards
- Commission: Up to 2.5% of nett sales
- Discounts: 50% off UK airport/rail products (M&S, Starbucks, Burger King, etc.)
- Company benefits: Employee Discounts App (20% across catering units)
- Financial aid: UK pension plan, life assurance, share incentive scheme, cycle-to-work scheme
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Career & Development
- Award-winning training + apprenticeships
- 70% of managers promoted internally
- Advance earned pay & up to £5,000 loan (repaid via salary)
Work-Life Balance
- 28 days holiday (prorated, including Bank Holidays)
- Flexible options, family-friendly leave
- Employer-assisted wellbeing: GP access, 24/7 helpline, mental health support
Culture & Inclusivity
- Recognises diverse backgrounds (LGBTQ+, Women’s Network, Neurodiversity, Disabilities etc.)
- Positive discrimination ignored—focus on talent, skills, and drive
Growth and Recognition
- Rewards: RG Stars, Extra Mile Vouchers
- Development: Internal Growth opportunities
- Pay: £13.65 per hour + commission incentives
Ready to start your journey? Apply now!
Important Legal Note
- DBS check required for successful candidates
Rail Gourmet is an Equal Opportunities Employer, celebrating talent from diverse backgrounds.
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