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On Board Host
On-Board Host for TransPennine Express (TPE) at Carlisle Station
Role Overview
- Pay Rate: £13.65 per hour plus commission
- Hours: Full Time (40 hours per week)
- Shifts: Rotational shifts between 5:00 am and 11:00 pm, working flexibly on weekdays, weekends, bank holidays, and public holidays
Entry Requirements
- Age: Must be 18+ for certain tasks/shifts
- Experience: Prefer 2 years of customer-facing experience in Retail, Leisure, or Hospitality (training provided for all roles)
- Adaptability: Must thrive in a dynamic, fast-paced environment with varied schedules
About the Company
We are a leading onboard catering and services provider for British Rail, operating across 40+ locations nationwide with over 1,000 employees. Our mission is to deliver first-class service reliability.
On Board Host Responsibilities
- Provide ‘at-seat trolley service’ on TransPennine Express (TPE) trains, delivering exceptional customer service
- Manage stock and transactions independently while exceeding sales targets
- Assist passengers, travelling on assigned trains during all shifts
- Ensure accurate stock accountability, compliance with hygiene/safety standards
- Support management with internal initiatives
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Why Join as an On Board Host?
Benefits.
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FREE Transport
- Leisure travel pass (after 3 months) on all TPE trains
- £10/day TPE Rover Tickets for friends/family
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Earnings
- Commission: Up to 2.5% of net sales
- Discounts:
- 50% off SSP partners (M&S Airport, Burger King, Starbucks etc.)
- 75% off during work hours
- 20% discount via Friends & Family app across wider network
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Development
- Award-winning training & apprenticeships
- 70% of managers promoted from within
Get help with your application
Your very own career expert that helps elevate your application to the next level.
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Rewards & Wellbeing
- 28 days holiday (incl. Bank Holidays, pro-rata)
- Employee rewards: Discounts, vouchers, GP access
- Flexiwork: family-friendly leave & flexible schedules
- 24/7 helpline for employees & dependants
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Culture & Support Join the Rail Gourmet family: we actively promote diversity, including networks for LGBTQ+, Women’s Network, Neurodiversity, and more.
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Financial Support
- UK Pension Plan, Life Assurance
- Share Incentives Scheme, Cycle to Work Scheme
- £50 discount voucher for agents' kids
- Advance earned pay + up to £5,000 Loan (repaid via salary)
Feeling inspired? Apply now and start your journey growing with Rail Gourmet!
Next Steps
- Requirement for DBS check if successful
- Equal opportunity employer, celebrating diversity in backgrounds/skills
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