Monarch Interventions
On Shift Deputy Manager
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Company Description
Monarch Interventions provides a comprehensive range of care and support services for children and young people, including three Ofsted-registered children’s homes and multiple Ofsted-registered supported accommodation services. The organization offers a clear, purposeful pathway of support as young people grow in independence and transition through different stages of care. As a family-run organization, Monarch Interventions is grounded in strong family values, placing safety, stability, and genuine care at the center of all services. The team is dedicated to supporting young people who have experienced adversity or present with complex needs, helping them overcome challenges, build confidence, and move forward with hope and opportunity. Monarch Interventions is committed to unlocking young people’s potential and creating positive, lasting change in their lives.
Role Description
The On Shift Deputy Manager is a full-time, on-site role based in the Greater Stoke-on-Trent Area. This role supports the day-to-day operational management of children’s homes and supported accommodation services, ensuring a safe, nurturing, and structured environment for young people. Key responsibilities include:
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- Supervising and guiding support staff during shifts
- Managing daily routines
- Overseeing care plans
- Ensuring that safeguarding procedures are consistently applied
- Coordinating shift handovers
- Responding to incidents and emergencies
- Maintaining accurate records in line with regulatory requirements
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The role also involves working closely with young people to promote independence, emotional well-being, and positive outcomes, while collaborating with external professionals, families, and internal leadership to maintain high-quality care standards.
Qualifications
- Experience in residential childcare, supported accommodation, or related social care settings, with a strong understanding of safeguarding and regulatory standards (e.g., Ofsted).
- Proven ability to lead, supervise, and support staff on shift, including managing routines, delegating tasks, and providing clear guidance.
- Strong communication and interpersonal skills, with the ability to build trusting relationships with young people, colleagues, families, and external professionals.
- Sound judgment and problem-solving skills, including the ability to remain calm, make decisions, and respond effectively to challenging situations or crises.
- Competence in maintaining accurate documentation, care plans, incident reports, and other records in line with organizational and regulatory requirements.
- Relevant qualification in health and social care, childcare, or a related field (e.g., Level 3 or above), or willingness to work towards an equivalent qualification.
- Flexibility to work a range of shifts, including evenings, weekends, and bank holidays, as required by the needs of the service.
- Commitment to trauma-informed practice, person-centered care, and promoting the rights, voice, and independence of children and young people.
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