Curaleaf International
Onboarding Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Be part of a movement changing lives!
As the UK's leading medical cannabis clinic, Curaleaf Clinic is growing fast - and we're looking for a passionate, detail-driven Onboarding Coordinator to help new patients begin their journey with confidence and care. If you thrive in a role where organisation meets compassion, this is your chance to make a real impact in one of the most exciting and rapidly evolving healthcare sectors.
This role is full time, based on-site at our Sunderland office.
About Us
Curaleaf International is shaping the future of cannabis through its commitment to research and product excellence. Powered by a strong presence at all stages of the supply chain, its unique distribution network throughout Europe, Canada and Australasia brings together pioneering research with cutting-edge cultivation, extraction, and production. Amidst a rapid growth trajectory, the emphasis on quality and expertise aims to ensure the delivery of safe and legal cannabis.
Curaleaf International's network includes a clinic, pharmacy, and laboratory in the UK; cultivation and EU-GMP processing facilities in Portugal; an EU-GMP processing, quality assurance and research site in Spain; Four 20 Pharma wholesaler and distributor in Germany; a Polish wholesaler and clinic; and the EU-GMP producer Northern Green Canada.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Curaleaf International is part of Curaleaf Holdings, Inc., a leading international producer and distributor of consumer cannabis products.
Our Values:
- Lead & Inspire
- Commit to Win
- Driven to Deliver Excellence
- Customer Obsession
- One Curaleaf
About The Role
As an Onboarding Coordinator, you will be responsible for the full process required to convert perspective patients into current ones in line with internal and external regulations. You will combine Patient Care Records received via post or Zendask, information from an initial triage, and details from our portal to create a full patient profile for each individual we provide a service to.
Duties will include, but not be limited to:
- Answering patient queries via telephone and email
- Chasing further information required from both patients and medical professionals
- Scheduling patient appointments and handling payment for these
- Maintaining patients' electronic health records
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About You
Ideally, you will have experience of handling sensitive, confidential information in a professional manner. It is essential you have:
- A professional written and verbal communication style
- Strong accuracy and organisational skills
- A personable, adaptable manner
- A high level of IT proficiency (MS Outlook, Excel, PPTX, Word)
- The ability to retain close attention to detail and an even work flow in all situations
- Minimum grade C GCSE in English & Maths or equivalent
Why Join Us?
- Work in a regulated, forward-thinking industry committed to safety, quality, and innovation
- Be part of a supportive team where your work directly contributes to product excellence
- Opportunities to develop your technical skills and grow within the organisation
- Work in a modern laboratory environment with well-maintained equipment and clear processes
- Contribute to operations that meet strict national regulatory standards
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills