Job Description: Customer Onboarding Manager

About the Company

ThreatModeler Software Inc. is the industry’s #1 automated threat modeling platform. Successful team members will initially support our services clients through single- or multi-year competitive contracts, focusing on client implementations. Responsibilities include gathering client requirements, rolling out ThreatModeler’s platform across the enterprise, and ensuring seamless adoption.

Purpose of the Role

Customer onboarding managers play a vital role in customer success, overseeing the onboarding process—the critical stage that most influences product adoption, customer retention, loyalty, and business development.

This role involves collaborating with the Customer Service Manager (CSM) and onboarding specialists to manage account setup and implementation. Key tasks include:

• Offering product demos and tours
• Ensuring alignment with customer goals and values
• Driving successful adoption and customer satisfaction

Responsibilities

• Oversee and manage the customer onboarding process across the organization
• Identify optimizations for the onboarding process and collaborate with the team to implement improvements
• Schedule, assign, and conduct onboarding meetings, company presentations, product tours, and demos
• Understand customer context and goals, then tailor product knowledge to best address their needs
• Educate customers and work with the team to optimize setup for quick success
• Collaborate to create processes that identify and eliminate roadblocks obstructing customer goals
• Enhance product adoption and customer retention by fostering strong, loyal relationships
• Provide training materials to help customers achieve their desired outcomes through best practices