Jiminny
Onboarding & Customer Education Specialist
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Role: Onboarding & Customer Education Specialist
Department: Customer Success
Type: Full-time, Permanent
Reports to: Head of Customer Success
Location: UK / remote
The Role
As an Onboarding & Customer Education Specialist within Jiminny's Customer Success organization, you will be responsible for delivering our fastest-paced onboarding experience to new Jiminny customers — including free trial users — and for building the training and education programs that keep users engaged long after go-live. You will guide customers through platform setup, enablement, and launch, providing the foundational support needed to get up and running quickly and to see value fast, and you will own the ongoing training that turns new users into confident, active Jiminny users.
Who You're Committed To Being
- You are an effective communicator who simplifies technical concepts and guides customers through a defined onboarding and training process.
- You are a curious self-starter who proactively identifies roadblocks and provides clear solutions.
- You are an active listener and customer advocate who ensures customers' goals and desired outcomes are being met.
- You are a natural trainer and presenter, equally comfortable running a 1:1 kickoff call and a live group training session.
- You are a collaborative and empathetic team member.
What You'll Do
- Lead customers through a structured, fast-paced onboarding program focused on time to value, ensuring key milestones are met.
- Onboard and support free trial customers, helping them set up quickly, experience Jiminny's value early, and move confidently toward a paid decision.
- Facilitate kickoff calls, platform configuration, and launch discussions to support adoption.
- Guide customers through core platform setup and customization — configuring Jiminny to fit their sales process, team structure, and reporting needs.
- Deliver new user training and enablement sessions for Admins, Managers, and end users, covering core platform functionality.
- Run recurring weekly group training sessions to onboard new users and drive ongoing adoption.
- Create and maintain training materials — guides, decks, videos, and walkthroughs — used across onboarding and training.
- Build toward and eventually own a self-serve knowledge base library for customers.
- Support webinars as the education program expands, extending training reach beyond 1:1 and group sessions.
- Track onboarding and training progress, monitor customer participation, and adjust guidance based on customer needs.
- Work closely with Sales, Customer Success, and Support to align efforts during onboarding — including trial-to-paid handoffs — and ensure a smooth transition post-launch.
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Experience You'll Bring
- Experience in customer training, enablement, or instructional delivery.
- Experience using SaaS platforms and the ability to navigate enterprise applications.
- Strong project coordination and facilitation skills, keeping customers aligned with onboarding timelines.
- Excellent written and verbal communication skills, with the ability to simplify platform functionality and best practices for non-technical audiences.
- Experience creating training content (guides, decks, videos) and, ideally, maintaining a knowledge base.
- Familiarity with learning technology, customer success, or professional services.
- Ability to work cross-functionally with internal teams to ensure customer success.
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What You'll Be Measured On
- Time to value — how quickly customers are fully set up and live on Jiminny.
- Free trial to paid conversion — the percentage of trial customers who convert to paying customers.
- Training volume — total number of onboarding and training sessions delivered.
- Adoption — new user attendance and participation in weekly training sessions.
- (As the program matures) webinar reach and engagement.
What You’ll Get From Us
- Competitive salary (final offer tailored based on your experience, skills, and overall fit for the role)
- Private medical insurance
- 25 days annual leave + birthday off
- Extra PTO days for service milestones
- Summer Fridays (half-days June–Sept)
- CycleToWork scheme
- Personal development via the Jiminny Academy
- Employee equity scheme
- Remote-first flexibility and a genuinely supportive, high-growth team
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