Tracker
Onboarding Manager
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The Company
Tracker is a global provider of recruitment ATS/CRM software, trusted by thousands of recruiters worldwide to run and grow their businesses. Right now we're in a period of record growth, expanding our customer base, our team, and our ambitions at pace.
Onboarding sits right at the heart of that growth story. As one of the first teams a new customer meets, we set the tone for the entire relationship, and we take that responsibility seriously. If you want to join a business that's scaling fast and genuinely cares about doing onboarding properly rather than just ticking a box, we'd love to hear from you.
The Role
As an Implementation & Onboarding Specialist, you'll be the person who takes a new customer from "just signed" to "absolutely loving it." You'll own the end-to-end onboarding journey from receiving the SOW/Scoping document to project implementation, configuration training, go-live, hypercare, and a smooth handover to the Customer Success team.
This isn't a box-ticking role. We want someone who takes pride in genuinely setting customers up for long-term success, not just getting them technically live.
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Location
Remote, UK based role
Responsibilities
- Managing a portfolio of new customer implementations from kick-off through to go-live and hypercare
- Running detailed discovery sessions to understand each client's workflows, data, and configuration needs
- Configuring the Tracker platform to match client requirements and best-practice standards
- Delivering engaging training sessions online for users at all levels
- Overseeing data migration, system integrations, and third-party connectivity where required
- Keeping implementations on track through clear project management and proactive communication
- Identifying risks early and resolving blockers before they become problems
- Providing a smooth handover to the CSM team once onboarding is complete
- Contributing to the improvement of onboarding processes, templates, and documentation
Required
- Proven experience in a customer onboarding, implementation, or project management role, ideally within a SaaS environment
- Experience delivering software training or demos to end users, remotely and in person
- Strong stakeholder management skills, with the ability to build rapport and trust with clients quickly
- Excellent organisational skills, comfortable managing multiple concurrent projects and competing deadlines
- Confident, clear communicator, comfortable presenting to and training groups of varying technical ability
- Comfortable working with data at a functional level (migration, configuration, integrations)
- A proactive, solutions-focused mindset with strong attention to detail
- Right to work in the UK
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Desirable
- Asana project management software experience (Wrike or Monday.com also beneficial)
- Tracker software product experience (other recruitment platforms also beneficial)
- Recruitment background/Industry experience
- Training Qualification(s) CIPD Level 3 and above
- Project Management Qualification(s) Prince 2
- Experience working within a start-up/high growth company lifecycle stages, where processes are being produced and iterated on constantly.
Remuneration
£35,000 to £45,000 dependant on experience
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