Pigment
Onboarding Manager, Customer Success
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Join Pigment: The AI Platform Redefining Business Planning
Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.
Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.
With a team of 600+ across Paris, London, New York, Toronto, San Francisco, and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.
At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.
The Onboarding Manager Role
The Onboarding Manager ensures new Pigment customers achieve early success by guiding them through a consistent, structured, and scalable onboarding journey.
While implementation partners lead technical model-building, you orchestrate the customer’s experience: driving engagement in training, ensuring participation in co-build activities, and accelerating time-to-value.
Key Responsibilities:
- Lead customers through a standardized onboarding program focused on readiness, enablement, and early adoption, ensuring alignment with implementation partners who own technical delivery.
- Drive customer engagement with:
- Pigment Academy
- Co-build sessions
- Onboarding milestones
- Ensure users gain foundational product skills.
- Monitor onboarding progress and proactively surface risks related to participation, resourcing, or misalignment of expectations.
- Partner with CSMs, Implementation Partners, and Solutions teams to ensure customers achieve their initial success criteria and are prepared for handoff into ongoing adoption.
- Create, maintain, and improve scalable onboarding documentation, guides, templates, and digital resources.
- Track and report on:
- Time-to-value
- Milestone completion rates
- Training participation (scaled).
- Identify onboarding insights or systemic blockers and recommend improvements to:
- Processes
- Tooling
- Customer-education programs.
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What We Offer
- Competitive compensation package
- Stock options to ensure you have a stake in Pigment’s growth
- The best health-insurance plan with Alan Blue, entirely free for you and your family
- Weekly Lunch & Swile cards (flexible vouchers for lunch breaks)
- Subscription to Egym Wellpass for full access to gyms, studios, and wellness spaces across France
- Yearly Learning Stipend to develop into impactful career areas or personal growth
- Remote-work stipend for the best workspace at home
- Company offsite and brand new offices in:
- New York
- San Francisco
- Toronto
- Paris
- London
- High-end work equipment (based on stock/availability)
Benefits
✅ Generous time-off and parental-leave policies ✅ Flexible work environment with a global team ✅ Learning & Growth incentives and career development ✅ Innovation-driven culture and high growth potential
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Required Qualifications
- 4+ years of experience in:
- Onboarding
- Customer success
- Project coordination
- Training
- Implementation support (in SaaS environment)
- Strong customer-communication skills with the ability to:
- Guide
- Coach
- Motivate diverse user groups
- Experience managing:
- High-volume customer cohorts
- Structured onboarding programs
- Strong organizational skills
- Adaptive to structured workflows and timelines.
- Ability to interpret onboarding data and escalate risks effectively.
Ideally:
- Experience with implementation partners or professional services teams.
- Background in planning, finance, analytics, or similar domains.
Vision & Values at Pigment
Thrive Together: Win as one team. Serve peers, customers, partners, and sustainability. Never Settle: Aim to be the best by delivering rigorously, every day. Go for it: Act boldly—failure is a gateway to learning. Be Real, Be Humble: Feedback and adaptability create a supportive environment. Champion Our Customers: Lead with empathy, solve complex issues, and bring clarity.
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Diversity is our strength—we commit to an inclusive, valued workplace. 您申请者将在无视证据、民族、境遇、性别认同、姻契状况、国家来源、身心障碍、性别（包括怀孕）、性取向、婚姻来源、或任何/法赋制保护特征时（按比例考虑的候选职位。立场难服，仅以人测量。在保障可撤销处中不可视，一人不可级别处可用。收期遗词，口目可能会用cp询问一些称址处，您的相关发材料可充当暗耗求取示证之可能类、需要一致接受。）
This role is hiring immediately! Ready to drive impact at Pigment?** Apply today!
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