Teltonika
Onboarding & Pre-Sales Engineer | Telematics
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Onboarding & Pre-Sales Engineer | Telematics
Onboarding & Pre-Sales Engineer
Would you like to join one of the fastest growing, multi-national Internet of Things (IoT) companies in the world?
Good, we're building something big in the UK & Ireland – and we're looking for a technically driven Onboarding & Pre-Sales Engineer to help deliver world-class telematics solutions for customers across the UK & Ireland.
About Teltonika
Teltonika is a global leader in Internet of Things (IoT), with over 25 years of innovation, operations in 27+ countries, and more than 2,500 employees worldwide.
Following the launch of our UK operation in 2024, we're continuing to invest heavily in our Telematics business. This newly created role will play a key part in supporting continued growth, working closely with customers, partners and our commercial team to deliver outstanding technical solutions from pre-sales through to deployment and long-term support.
Location: Suite G 2.1, Building 8, Exchange Quay, M5 3EJ, Salford, Greater Manchester, UK
Key Responsibilities
- Lead the technical onboarding of new customers from initial setup through to successful go-live.
- Deliver customer training on:
- Teltonika hardware
- Software platforms
- Reporting tools
- Produce clear onboarding materials, including:
- Onboarding documentation
- User guides
- Configuration summaries
- Act as the primary technical point of contact throughout the onboarding process.
- Design and recommend telematics solutions that meet customer operational and commercial requirements.
- Support Business Development Managers by:
- Providing technical expertise
- Delivering solution demonstrations
- Facilitating proof-of-concept activities
- Install, configure, and commission Teltonika telematics devices for:
- Various vehicle types
- Different customer environments
- Conduct site surveys, hardware testing, and perform quality assurance activities.
- Manage and maintain a stock of:
- Field equipment
- Tools
- Spare units across Teltonika product ranges
- Provide remote technical support, troubleshooting issues related to:
- Hardware
- Connectivity
- Software
- Assist customers with integrating Teltonika solutions into:
- Third-party platforms
- Fleet management systems
- Collaborate with internal technical teams to:
- Test new configurations
- Improve customer solutions
- Share technical knowledge
- Maintain updated technical documentation, including:
- Installation records
- Support logs
- Represent Teltonika professionally during:
- Customer visits
- Technical meetings
- Project delivery
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Requirements and Qualifications
Must-Have Experience and Skills:
- Proven experience in a customer-facing technical support, field engineering, installation, or pre-sales engineering role.
- Strong solution design experience with a track record of providing technical solution advice in sales or pre-sales.
- Hands-on experience in:
- Installing and configuring hardware
- Low-voltage vehicle wiring
- Experience with:
- Telematics
- GPS tracking systems
- Similar vehicle technologies
- Exceptional communication skills with the ability to explain technical concepts to:
- Technical and non-technical stakeholders
- Experience diagnosing and resolving technical issues independently:
- Remotely
- On-site
- Full UK Driving Licence
- Willingness to travel to customer sites throughout UK&I
Advantageous Experience and Qualifications:
- Specialised knowledge of:
- Telematics & GPS Tracking
- Fleet Management Solutions
- Familiarity with:
- IoT (Internet of Things)
- Vehicle Electronics
- Technical experience with:
- CAN Bus
- OBDII
- RS232 / RS485
- API Integrations
- Industrial Networking
- LTE / 4G / 5G Connectivity
- VPN, VLAN, and Firewall Configuration
- Knowledge of Teltonika products:
- Telematics: FMB, FMC, TAT Series
- Networks: RUT, RUTX, TRB Series
- RMS (Remote Management System)
- Qualifications:
- CCNA
- HNC/HND
- City & Guilds or equivalent technical education
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Benefits
Compensation & Development:
- Competitive basic salary with eligibility for commission structure.
- Flexible working around core hours.
- Hybrid working options.
- Exposure to:
- Cutting-edge telematics and IoT technologies
- One of the world's fastest-growing IoT manufacturers
Lifestyle and Perks:
- Free on-site parking.
- 2-minute walk from Exchange Quay tram stop.
- Complimentary on-site:
- Wellness centre
- Gym classes
- Access to:
- Remote GP services
- Counselling
- Physiotherapy
- Life Assurance benefits.
- Enhanced annual leave (UK standard + birthday), ensuring one day off on your birthday.
- Access to a comprehensive pension scheme.
- Cycle to Work scheme.
- Employee referral programme.
- Frequent company and team events.
Join Us & Create the IoT World
Do you love solving technical challenges, collaborating directly with customers, and delivering innovative IoT solutions that make a real difference? If so, we'd love to hear from you.
For inquiries, please contact Darlingtone Mumba, UK&I Recruitment & People Coordinator, at Darlingtone.Mumba@teltonika.co.uk.
Commitment to Equality & Fairness
We are an equal opportunities employer and value diversity in our workforce. All applicants are considered based on qualifications, merit, and business needs regardless of factors such as:
- Age
- Disability
- Gender reassignment
- Marriage or civil partnership status
- Pregnancy and maternity
- Race
- Religion or belief
- Sex
- Sexual orientation
All candidates must have the legal right to work in the UK.
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