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Onboarding Specialist Apprentice
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This is a fantastic opportunity to kick-start your career in a customer-facing technology role. Working alongside their team of Customer Experience Specialists, you'll gain hands-on experience helping customers get the most out of our products from day one.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Responsibilities
- Assist the Customer Experience team with the onboarding and implementation of new customers, ensuring a smooth and positive setup experience
- Support customers with initial product configuration, guiding them through setup steps and best practices
- Help prepare and maintain onboarding documentation, guides, and training materials
- Participate in customer calls and meetings alongside experienced team members, learning how to build rapport and manage customer relationships
- Respond to customer queries during the onboarding process, escalating more complex issues to senior team members as needed
- Collaborate with internal teams, including Support, Product, and Sales, to ensure customer needs are met
- Assist with data entry, reporting, and tracking of onboarding progress and customer milestones
- Contribute ideas to improve onboarding processes, workflows, and the overall customer experience
- Develop a strong understanding of our product suite and how customers use our solutions in their day-to-day operations
Requirements
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A genuine interest in customer experience, technology, or SaaS
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Strong written and verbal communication skills
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Good organisational skills and attention to detail
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Proficiency with core IT tools (e.g., Microsoft Office, Google Workspace, or similar)
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A positive attitude and willingness to learn
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A natural problem-solver who takes initiative and isn't afraid to ask questions
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A team player who thrives in a collaborative environment and is open to feedback
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Essential qualifications:
- GCSE in:
- English (grade 4/c)
- Maths (grade 4/C)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
- GCSE in:
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Benefits
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- 25 days holiday + bank holidays
- Free parking
- Optional health scheme
- Social events
- Possible full-time permanent position upon completion of the apprenticeship.
About Innovating Workplaces
Our client is an innovative workplace that empowers organisations to manage visitors, resources, and workplace compliance with confidence. They are looking for a motivated and enthusiastic individual to join our Implementation & Professional Services team as a Customer Experience Onboarding Specialist Apprentice.
Application Process
- Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
- Training provider: STARTING OFF LIMITED
- Training course: Business administrator (level 3)
- Understanding apprenticeship levels (opens in new tab)
- What you'll learn:
- Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
- Training schedule:
- Business administration level 3
- Remote training delivery
- Onefile
- VLE
- 6 hours of dedicated training time every week
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