Intermountain Health
Oncology Scheduler
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Job Description
Schedule
This is a PRN position to cover planned and unplanned absences or when needed based on clinic operations. Clinic hours are M-F 8-5
Job Details
- Schedule and pre-register patients for provider appointments, infusion treatment visits, procedures, and other appointments using different EMRs (Epic and Aria) and contexts.
- Confirms, enters, and/or updates all required demographic data on patient and guarantor on registration system. Avoids overlays and duplicate patient medical records. Utilize 5 identifiers to ensure the correct patient is selected.
- Coordinate complex schedules for oncology patients who may be receiving treatment across the Cancer Center Departments (Radiation Oncology, Medical Oncology, Infusion, and lab) utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository.
- Multitask, communicate effectively, and work cooperatively in a fast-paced environment, working directly with Providers, Registered Nurses, Medical Assistants, outside contacts, and patients in the oncology clinical setting to schedule patients accurately.
- Notifies Supervisor of any discrepancies in Procedure Protocols, dictionary problems, or other EPIC issues.
- Complete insurance verification for all new patient consults.
- Educate patients on procedure preparations, appropriate dress requirements, and special instructions as guided by the Scheduled Procedure Protocol. Schedule patients based on the physician order and instruction. Attach the order to the appointment accordingly.
- Refer self-pay patients to financial counseling to secure the account. Inform patients and providers of out-of-network payer status if applicable.
- Prioritize and review work for optimal reimbursement and to avoid financial risk to both patient and the clinic. Understand prior authorization process and impact to scheduling.
- Ensure high-quality scheduling is completed accurately and timely through maintenance of departmental and/or individual work queues and reports.
- Responsible for meeting productivity and quality measures.
- Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.
- Performs other duties as assigned.
- May be required to float to other departments (within scope of competency and qualifications) based on business need.
- May be required to be placed on-call during a regularly scheduled shift.
- Be available to work overtime if needed.
- This is an on-site position.
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Education
- Required: High School diploma or equivalent
- Preferred: Associate or Bachelor's Degree
Experience
- Preferred: Bilingual in Spanish and English
- Preferred: Previous hospital/medical office, medical insurance, and/or customer service experience, including at least one (1) year of previous experience specific to patient scheduling
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regular attendance to perform work on-site during regularly scheduled business hours or scheduled shifts is required. Ability to work nights and/or weekends is required for identified positions.
Location
- Work City: Grand Junction
- Work State: Colorado
- Scheduled Weekly Hours: 0
Pay Range
$18.85 - $25.61
Benefits
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here.
Equal Opportunity
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
AI Assistance
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment.
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Company Overview
Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.
Career Opportunities
Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment. To find out more about us, head to our career site here.
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Accessibility
Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email recruitment@imail.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
PEAK Program
Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more.
Job Description Purpose
The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice.
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