One Stop Stores Ltd
One Stop - Customer Service Assistant
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One Stop - Customer Service Assistant
Customer Service Assistant – One Stop (Tesco Subsidiary)
About the Role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no two days are the same.
You will play a critical role in the day-to-day operations of our store, including:
- Providing excellent customer service
- Stocking shelves
- Processing payments
- Contributing to maintaining the store’s appearance
With the customer at the heart of everything we do, you will focus on improving service through on-the-job coaching, feedback, and continuous learning. Your role includes ensuring the store remains safe, welcoming, and efficient for everyone.
Key Responsibilities
Customer-Facing Tasks
- Serve customers with passion and pride, ensuring a great natural experience
- Actively encourage customer feedback by completing the "Have Your Say" survey
- Work across all store areas, including:
- Online services
- Tills & checkout operations
- Replenishment & stock management
- Vending and stock routines
Safety & Compliance
- Follow training guidelines to ensure safe working practices for self and others
- Adhere to the "Think 25" policy when serving age-restricted products
- Respond quickly to self-service checkout issues, explaining actions clearly to customers
- Maintain a clean, tidy, and organised store environment
- Wear available safety equipment and follow security procedures
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Leadership & Accountability
- May be responsible for running shifts in the absence of senior management
- Ensure accuracy in clocking in/out to guarantee fair pay for worked hours
- Uphold company values, policies, and corporate standards
- Complete seasonal, community, and charity events to foster inclusivity
Additional Duties (If Applicable)
- If your store operates a Post Office Local, you will:
- Perform day-to-day Post Office tasks
- Undergo a Post Office Financial and criminal conviction background check
- Note: Failure of these checks may result in the withdrawal of the job offer
What’s in It for You?
Why Choose One Stop?
One Stop is dedicated to making everyday life simpler for our customers through:
- Wide range of quality products at competitive prices
- Friendly, helpful service
- A strong community presence combined with the benefits of a large retail group
Flexible Working
We understand that life can be unpredictable—whether you’re starting your career, balancing family/personal commitments, or planning for retirement. Talk to us early about how we can support your needs at every stage of your working life.
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Colleague Benefits
At One Stop, our colleagues are as valued as our customers. Explore the full list of benefits here.
⚠️ As an independent subsidiary of Tesco, our benefits may differ slightly from those at Tesco itself.
Community Involvement
Being part of the community is central to our mission:
- Support local charities and national causes
- Donated over £10.4 million to good causes in the last decade
- Distributed the equivalent of 1.6 million meals via partnerships like FareShare & Olio
Our colleagues actively participate—whether by climbing mountains, running marathons, or organising local events—to contribute meaningfully.
Diversity & Inclusion
At One Stop, everyone is welcome. We proudly promote:
- Equity and respect for all backgrounds and experiences
- Disability Confident Leader (Level 3) status, offering reasonable adjustments in recruitment
Our six colleague networks support underrepresented groups:
- Armed Forces
- Disability
- LGBTQ+
- Families & Carers
- Race & Ethnicity
- Women
For more details, visit the networks page.
Note: One Stop reserves the right to withdraw the vacancy before the closing date if a strong candidate is identified earlier. Apply as soon as possible to avoid missing out!
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