One Stop Stores Ltd
One Stop - Customer Service Assistant
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One Stop - Customer Service Assistant
Customer Service Assistant – Tesco One Stop
About the Role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an essential role in the day-to-day operations of our store while delivering exceptional customer service, stocking shelves, processing payments, and ensuring a welcoming store environment.
With the customer at the heart of what we do, you’ll be constantly seeking ways to improve service through on-the-job coaching, feedback, and proactive engagement. Your leadership will help maintain a safe, inclusive, and efficient shopping experience.
Key Responsibilities
Customer Service & Engagement
- Know your customers and serve them with passion and pride, providing natural, high-quality service.
- Actively encourage customers to provide feedback by completing "Have Your Say" surveys.
- Engage across all store areas, including online fulfillment, tills, replenishment, vending, and stock routines, to meet customer needs.
Operational Excellence
- Apply fire-safety and security training to ensure all aspects of work are carried out safely.
- Contribute to seasonal, community, and charity events, fostering an inclusive, welcoming atmosphere.
- Understand the store’s performance metrics and your role in driving profitability.
Leadership & Safety
- Always live by One Stop’s values, making every customer and colleague feel welcomed and respected.
- Clock in and out accurately to ensure correct payroll.
- Follow security procedures and wear safety equipment where required to protect staff and customers.
- Adhere to the "think 25 policy" when serving age-restricted products.
- Respond quickly to self-service checkout issues, explaining actions transparently.
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Store Maintenance & Shift Responsibilities
- Maintain a clean, tidy, and organised environment, keeping aisles free of congestion.
- In the absence of a Shift Leader or Store Manager, act responsibly as an acting shift leader and follow all training protocols.
- Ensure all workplace training is kept up-to-date to maintain safety, legality, and operational standards.
Post Office Operations (if applicable)
- If your store has a Post Office Local, you’ll assist with daily operations, including managing financial transactions and customer service.
- Requires passing post office criminal conviction and financial background checks; failure will result in withdrawal of the job offer.
What’s in it for You?
Bringing Value Every Day
At One Stop, we’re committed to making life easier for customers—through first-class products, unbeatable value, and friendly service. As part of the Tesco Group, you’ll enjoy the perks of a global organisation while working in a local, community-focused environment.
Flexibility & Support
We recognise that everyone’s needs and circumstances are unique:
- Whether you’re starting your career, finding a better work-life balance, or adapting through life changes (such as parenthood or caregiving), we’re here to support flexible working arrangements.
- Discuss how we can accommodate your needs at any stage of the recruitment process.
Colleague Benefits
Your well-being and satisfaction matter—that’s why we offer a range of benefits, including:
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- Holiday pay
- Pension scheme
- Employee discounts & vouchers
- Mental well-being support
- Training and development opportunities
🔗 Explore the full range of benefits on the [Careers Page](link to page). (As an independent business within Tesco, some benefits may differ from the wider Tesco Group.)
Community Impact
At One Stop, giving back is core to our identity:
- Over £10.4 million raised for good causes in the last decade alone.
- Partnered with FareShare and Olio, donating enough food to prevent 1.6 million meals from waste.
- Employees pioneer initiatives—charity raffles, fundraising runs, or community projects—because we not only talk about helping, but actively do it.
Diversity & Inclusion
One Stop is prideful in its diverse team, championing:
- Fairness, respect, and belonging for every colleague, regardless of background or experience.
- Accreditation as a Disability Confident Leader (Level 3), including reasonable accommodations for all candidates.
- Six colleague networks—Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women—supporting equity and inclusion.
🔗 For more details: 👉 [Accessibility support](link to page) 👉 [Colleague Networks](link to page)
Note on Vacancy Availability
One Stop reserves the right to withdraw this vacancy before the closing date if a successful application is received early. To avoid any disappointment, don’t hesitate to submit your application now.
Apply today to be part of a team that values you, supports you, and connects local communities!
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