One Stop Stores Ltd
One Stop - Customer Service Assistant
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Customer Service Assistant – One Stop (Tesco)
About the Role
We’re seeking a Customer Service Assistant to join our dynamic team at One Stop, a subsidiary of Tesco. In this fast-paced retail environment, no two days are ever the same.
You’ll play a pivotal role in ensuring smooth store operations by delivering excellent customer service, stocking shelves, processing transactions, and maintaining a welcoming store appearance. Central to our ethos is placing the customer at the heart of everything we do—you’ll continuously seek ways to improve service through coaching, feedback, and fostering a safe atmosphere for both shoppers and colleagues.
Key Responsibilities
Customer Focus
- Provide ** friendly, personalised service** with pride and passion, getting to know your customers.
- Actively encourage customers to share feedback via the "Have Your Say" survey.
- Deliver a positive shopping experience across all store areas, including tills, online operations, replenishment, vending, and stock management.
Operations & Safety
- Apply safety training to ensure all tasks are completed follow legal and security protocols.
- Participate in seasonal, local, and charity events to create an inclusive and engaging atmosphere.
- Maintain awareness of store performance and actively contribute to meeting sales targets and efficiency.
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Policy & Compliance
- Always follow One Stop’s policies, including clocking in/out to ensure accurate pay.
- Implement the ‘Think 25’ policy for age-restricted products at the point of sale.
- Respond promptly to self-service checkout issues, ensuring clarity and security for customers.
Organisation & Accountability
- Keep store aisles clean, tidy, and free of congestion.
- May need to lead shifts in the absence of the Shift Leader or Store Manager.
- Adhere to ongoing training to uphold safety and legal compliance.
Additional Duties
(If applicable in your store)
- Manage full Post Office operations (requires disclosure of financial and criminal records; failure of checks may result in offer withdrawal).
What’s in It for You?
At One Stop, our commitment to customers extends to our colleagues—we offer a supportive, value-driven environment with opportunities for growth and impact.
Flexible Working
We champion work-life balance. Whether you’re early in your career, balancing family commitments, or preparing for retirement, we’ll discuss flexible arrangements that suit your needs.
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Colleague Benefits
Explore the full range of benefits here (scrolled to the bottom of our Careers Page). Note: As a distinct subsidiary of Tesco, our benefits package may differ from other Tesco brands.
Community & Impact
Community involvement is at the core of who we are. Over the past decade, we’ve supported:
- £10.4 million+ raised for local charities
- 1.6 million meals donated through partnerships with FareShare and Olio
Colleagues frequently organise events—whether cliff-walking for charity, hosting local raffles, or supporting grassroots initiatives—to give back in meaningful ways.
Diversity & Inclusion
Everyone belongs at One Stop. We’re proud to be a Disability Confident Leader (Level 3), offering adjustments throughout hiring to ensure fairness. Our six networks (Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women) foster inclusion, support, and a culture where you can be your authentic self.
Learning more about our networks here.
Note: One Stop may withdraw a vacancy at any time if a suitable application is received before the closing date. We encourage early application.
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