One Stop Stores Ltd
One Stop - Customer Service Assistant
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One Stop - Customer Service Assistant
Customer Service Assistant – Join One Stop, a Tesco Subsidiary
About the Role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco.
As a Customer Service Assistant, you will thrive in a fast-paced retail environment where no day is the same, playing a critical role in ensuring seamless store operations and exceptional customer experiences.
Your responsibilities will include:
- Providing excellent customer service
- Stocking shelves
- Processing payments
- Maintaining store appearance
- Enhancing service excellence through on-the-job coaching and feedback
With your focus on the customer at all times, you’ll help creates a safe, welcoming environment for both staff and shoppers.
Responsibilities
Here’s what you’ll be responsible for in your role as our Customer Service Assistant:
- Customer Focus: Know your customers and serve them with passion and pride, delivering natural and outstanding service.
- Feedback Encouragement: Actively encourage customers to share their shopping experiences by engaging with the ‘Have Your Say’ survey.
- Versatile Support: Work across all store areas including online operations, tills, replenishment, vending, and stock routines to meet customer needs.
- Safety First: Follow safety protocols and utilise provided safety equipment to ensure a risk-free environment.
- Community Participation: Participate in seasonal, charity and community events, fostering an inclusive atmosphere.
- Store Awareness: Have knowledge about your store’s performance and understand how your role supports long-term profitability.
- Core Values Alignment: Be your authentic self while living our values, ensuring all colleagues and customers feel welcoming and valued.
- Shift Accountability: Ensure accurate clocking in/out to maintain fair time and wage records.
- Security Adherence: Uphold security procedures, protecting both your colleagues and customers.
- Age-Key Policy: Strictly follow the ‘think 25 policy’ when handling age-restricted products.
- Checkout Support: Quickly respond to assistance requests on self-service checkouts, explaining actions to customers.
- Cleanliness Standards: Maintain a clear, clean and tidy store, ensuring congested aisles remain obstacle-free.
- Shift Responsibilities: On occasion, manage the shift in the absence of the Store Manager or Shift Leader.
- Compliance & Training: Continuously develop and apply learned skills to ensure safety, legality, and operational excellence for you, your colleagues, and the store.
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Note: If your One Stop location houses a Post Office Local, this role also includes the management of its daily operations. Expected responsibilities:
- Undergoing a Post Office Financial and criminal conviction check as part of the recruitment process.
- Ensuring eligibility to proceed with the role. Should checks fail, the offer will be withdrawn.
What’s in it for you?
One Stop’s Commitment
At One Stop, we’re dedicated to making everyday life easier and more convenient for our valued customers and colleagues alike.
Our independent neighbourhood stores combine the local feel of a community hub with the reliability of a Tesco Group presence, offering:
- High-quality products at great value
- Friendly and trustworthy service
We’re always on the lookout for enthusiastic individuals to help grow and strengthen our team!
Flexible Working
At One Stop, we know that life looks different for everybody. This is why we encourage conversations around flexible working early in your application—whether you’re:
- Starting your career
- Seeking personal freedom to explore passions
- Navigating life-changing moments, like caring for loved ones, nearing retirement, adapting to parenthood, or more
Flexibility is part of who we are!
Benefits at One Stop
We cherish our colleagues just as much as our customers—and this is reflected in our benefits package.
Avenue Marshal Email Homepage [Webpage]
For your convenience, explore the full list of available benefits here, where you can scroll to the bottom of our Careers Page.
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A note about employment: As an independent One Stop subsidiary (within the Tesco Group), our benefits may differ from those at Tesco itself. However, we’re proud to offer a competitive package that reflects our values of care, support, and camaraderie.
Community Involvement
At One Stop, our community perspective drives everything.
Our community initiatives are centre stage:
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Local & National Charity Support: Partnering with charities and groups to give back in meaningful ways, including through fundraising and direct support.
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Over £10.4 million raised for good causes in the past decade.
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Equivalent of 1.6 million meals donated through partnerships like:
- FareShare ( combatting food waste and supporting food banks)
- Olio (reducing surplus food)
From mountain climbing marathons to organising raffles, our colleagues actively drive programmes supporting passions and causes close to their hearts.
Diversity & Inclusion at One Stop
At One Stop, we foster an inclusive culture that values everyone’s unique background. We uphold equal treatment and strive to make our workplace welcoming, fair, and respectful to all.
As a Disability Confident Leader (Level 3), we’re firmly committed to:
- Creating an accessible work environment
- Ensuring every candidate can access a fair recruitment process
We provide reasonable adjustments where required, including during interviews. To discuss accessibility needs please head here for more information.
Six Colleague Networks
We offer six networks to foster belonging and support:
- Armed Forces
- Disability
- LGBTQ+
- Families & Carers**
- Race & Ethnicity
- Women
These networks offer safe spaces for colleagues to thrive and be uniquely themselves—supporting each other and growing together.
Vacancy Policy Note
The vacancy may be withdrawn before the closing date if a successful application is received early. Apply promptly to avoid disappointment, as applications are strongly encouraged for early consideration.
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