One Stop Stores Ltd
One Stop - Customer Service Assistant
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One Stop - Customer Service Assistant
Job Title: Customer Service Assistant (One Stop – Tesco subsidiary)
About the Role
We’re seeking a Customer Service Assistant to join One Stop, a Tesco subsidiary, in a fast-paced retail environment where every day brings new challenges and opportunities.
As a key member of the team, you’ll:
- Deliver exceptional customer service with passion and pride.
- Contribute to day-to-day store operations, including stocking shelves, processing payments, and maintaining store presentation.
- Play a proactive role in improving customer experience through on-the-job coaching and feedback.
- Ensure the store remains a safe, welcoming environment for both shoppers and colleagues.
Key Responsibilities & Duties
Customer & Service Excellence
- Know your customers inside out and provide natural, friendly service.
- Encourage feedback via the ‘Have Your Say’ survey to continuously improve.
- Tailor your service across all store areas—tills, online orders, replenishment, vending, and stock routines—to meet customer needs.
- Champion community and seasonal events, fostering inclusivity and social engagement.
Safety, Compliance & Teamwork
- Follow health and safety policies, complete training, and wear required protective equipment.
- Adhere to the ‘Think 25’ policy when serving age-restricted products.
- Respond promptly to self-service checkout interventions, explaining actions clearly to customers.
- Maintain a clean, organised, and congestion-free store environment.
- Clock in/out accurately to ensure fair pay for worked hours.
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Operational & Leadership Support
- Assess your store’s performance metrics and understand your role in driving profitability.
- Live the One Stop values—be authentic, inclusive, and policy-compliant at all times.
- Take on shift leadership responsibilities in the absence of the Shift Leader or Store Manager.
- Prioritise compliance training to ensure safety and legality for yourself, colleagues, and the store.
- Note: If your store includes a Post Office Local, you’ll handle day-to-day operations. This requires passing a financial background check and an enhanced DBS (Disclosure and Barring Service) check. Failure to pass these checks will result in a withdrawal of the job offer.
Benefits: What’s In It for You?
Working with One Stop
One Stop combines the local community feel of a neighbourhood store with the support of a large retail group (Tesco). We’re committed to:
- Great value products and friendly service.
- A passionate, welcoming culture for both customers and colleagues.
Flexible Working
We understand everyone’s needs are unique. Flexible work arrangements are available to support you during all life stages—whether you’re starting your career, balancing parenthood, providing care, nearing retirement, or pursuing personal goals. Open discussions about your needs are encouraged throughout the application process.
Colleague Benefits
Our comprehensive benefits package includes: (For the full list, visit the One Stop Careers Page and scroll to the benefits section.)
- Independent business values (while sharing Tesco’s ethos, our benefits may differ).
- Opportunities to engage in local and national community initiatives.
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Community Impact
At One Stop, giving back matters. Our colleagues actively support causes through:
- Charity collaborations (e.g., raising £10.4m+ for good causes in the past decade).
- Food waste reduction, partnered with FareShare (donated 1.6m meals) and Olio.
- Personal initiatives, from charity runs to local fundraisers—whether you’re climbing mountains, running marathons, or organising a raffle.
Diversity & Inclusion
We’re proud to be an inclusive workplace that:
- Celebrates diverse backgrounds and ensures all colleagues thrive.
- Achieves Disability Confident Leader (Level 3) status, offering reasonable adjustments (e.g., accessible interviews).
- Supports six colleague networks:
- Armed Forces
- Disability
- LGBTQ+
- Families & Carers
- Race & Ethnicity
- Women (Learn more about these networks here.)
Important Note: One Stop reserves the right to withdraw the vacancy before the closing date if a strong application is received earlier. Apply promptly to secure your opportunity!
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