One Stop Stores Ltd
One Stop - Customer Service Assistant
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One Stop - Customer Service Assistant
Customer Service Assistant - Join the One Stop Family
About the Role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. Working in a fast-paced retail environment, no day will be the same.
In this role, you’ll play a vital role in daily operations by:
- Providing excellent customer service
- Stocking shelves
- Processing payments
- Maintaining the store’s tidy appearance
With the customer at the heart of everything, you’ll constantly look for ways to improve service through on-the-job coaching, feedback, and a collaborative spirit. Guiding your team ensures that a safe and welcoming environment exists for both colleagues and shoppers.
Key Responsibilities
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Customer-focused service: Knowing your customers and delivering it with passion and pride.
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Feedback encouragement: Actively promoting customer feedback via the ‘Have Your Say’ survey.
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Multifunctional support: Working across:
- Online operations
- Tills
- Replenishment
- Vending machines
- Stock management
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Safety first: Applying received safety training to uphold a secure working environment.
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Community involvement: Participating in seasonal, charity, and community events—creating an inclusive atmosphere.
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Financial awareness: Understanding store performance and how your role contributes to profit generation.
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Value-driven work: Embracing our business values while ensuring staff and customers feel welcome and policies are upheld.
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Time management: Properly clocking in/out to ensure accurate pay and commitment to shift hours.
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Customer safety standards: Upholding security protocols and wearing required safety equipment (where available).
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Age-restricted products: Adhering strictly to the ‘think 25’ policy when serving products to under-25s.
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Problem resolution: Promptly responding to self-service checkout assistance calls to reassure customers.
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Store maintenance: Ensuring the store remains clean, tidy, and free from congestion.
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Shift coverage: Taking over the duty of running shifts during the line manager’s/manager’s absence.
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Compliance: Continuously following all safety, operational, and legal training to protect yourself, colleagues, and store.
Note for Post Office Local stores: If included in your duties, daily post office operations will require successful completion of a financial and criminal conviction background check process. Failure of these checks may result in the withdrawal of the job offer.
Benefits & Perks
Why join One Stop?
- Customer commitment: Making everyday quicker and easier through great value products and friendly service.
- Tesco influence: Combining the trust of Tesco’s reputation with the personal touch of a local store.
- Community spirit: A true commitment to fostering a warm and welcoming environment—not just for customers, but for your colleagues too.
Flexible Working Options
We recognise that life’s unique for everyone. That’s why we are open to exploring flexible arrangements for:
- New careers
- Work-life balance needs
- Life adjustments (carers, parenting, retirement planning, and beyond)
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Discuss flexibility early—mention possibilities within your application!
One Stop Benefits
Our extensive benefits programme reflects the value we place on our team:
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Comprehensive employee benefits (full details available via [a provided careers page])
- Note: While we share core values with Tesco, specific benefits may differ slightly
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Community engagement: A dedicated ethos of giving back
- Achievements include over £10.4m raised for charity and 1.6 million meals donated via partnerships with FareShare and Olio (reducing food waste and supporting the vulnerable).
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Team impact: From organising local raffles to scaling mountains for charity, our colleagues consistently amplify their impact for causes they care about.
Diversity & Inclusion
Our core mission is inclusivity—we are proud to embrace all backgrounds and identities.
Join a supported, stigma-free team of staff at One Stop, a Disability Confident Leader (Level 3). This status includes:
- Accommodations during interviews
- Fair opportunities for all candidates
We are dedicated to fostering a well-connected, respectful environment with six colleague networks:
- Armed Forces
- Disability
- LGBTQ+
- Families & Carers
- Race & Ethnicity
- Women
For further insights, visit [our dedicated network information page].
Application Note: Vacancies may be withdrawn before the closing date in the event of a successful early application. Submit yours promptly to maximise your chances!
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