One Stop Stores Ltd
One Stop - Customer Service Assistant
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One Stop - Customer Service Assistant
Customer Service Assistant – One Stop
Subsidiary of Tesco
one-stop.co.uk
About the Role
We’re seeking an enthusiastic Customer Service Assistant to join our dynamic team at One Stop, a trusted neighbourhood store offering value, quality, and exceptional service. In this fast-paced environment, your role will be pivotal: you’ll deliver outstanding customer service while contributing to the smooth daily operations of our store.
One Stop is all about putting people first—whether it’s our customers, colleagues, or the local community. You’ll be part of a team that thrives on passion, teamwork, and inclusivity, ensuring every shopping experience is positive and every member of staff feels valued.
You’ll:
- Serve customers with confidence, pride, and natural enthusiasm.
- Work across all store areas, including tills, replenishment, online support, and stock routines, to ensure seamless service.
- Maintain a safe, clean, and organised store environment.
- Engage with seasonal and community events to foster a positive, welcoming atmosphere.
- Know your store’s performance metrics and collaborate to drive profitability.
- Uphold our company values every day—and always treat colleagues and customers with respect.
Each day brings excitement and variety, with the chance to give back to the community, develop your skills, and make a difference.
Key Responsibilities
Your role is diverse and packed with opportunity. Here’s what you’ll be responsible for:
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Customer Service Excellence:
- Provide friendly, professional service rooted in passion and pride.
- Encourage customers to share feedback via our ‘Have Your Say’ survey.
- Apply on-the-job coaching and store-specific guidance to continuously improve service.
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Store Operations:
- Work across all store functions—tills, online, replenishment, vending, and stock routines—to meet customer needs and store goals.
- Safely and efficiently follow calculated procedures to stock shelves, manage payments, and maintain a tidy, congestion-free retail space.
- Adhere to security protocols, wearing required safety equipment as needed.
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Cellular and Seasonal Commitments:
- Represent the store in community and charity events—think organising raffles, supporting local causes, or participating in team challenges like running marathons.
- Actively promote our values while employing flexibility and critical thinking to resolve customer issues.
- Comply with shop policies—clocking in/out accurately and fulfilling age restriction compliance (think 25 policy).
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Store Leadership:
- Assist with shift running in the absence of the Store Manager or Shift Leader.
- Attend training sessions to maintain workplace safety, operational excellence, and a welcoming retail experience.
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Post Office Roles (if applicable):
- If your One Stop location includes a Post Office Local, you’ll undertake day-to-day operations, including financial handling and criminal records checks.
- Failure to pass necessary background checks may result in withdrawal of the job offer.
Requirements & Qualifications
Essential:
- Genuine passion for delivering a positive customer experience—ideally within the retail or hospitality sector.
- Customer-driven mindset with the ability to quickly adapt to new tasks and priorities.
- Reliable, punctual, and consistent clocking-in behaviour.
- Commitment to maintaining a safe, clean, and organised environment for both staff and customers.
- Confidence in basic financial transactions (cash handling, payment processing) and statistical/listing familiarity.
- Strong ability to follow instructions while demonstrating initiative.
Desirable:
- Previous experience in retail, customer-facing roles, or cash-handling positions.
- Familiarity with queueing or checkout procedures or technological assistance will be beneficial.
One Stop aims to reflect its communities, so candidates from all walks of life are welcome. Many candidates begin their careers with us, regardless of prior experience—teamwork, adaptability, and a supportive attitude are just as important.
Benefits at One Stop
We value our colleagues as much as our customers—and we treat them that way. Here’s why your future at One Stop—a proud Te**sco subsidiary—**could be your best career move yet:
- Flexible Working:
- Life is diverse, so are our working options. From early-career reassurance to balancing parenthood, caregiving, or retirement, we’ll have non-binding conversations about flexible schedules you need to thrive.
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Diverse Perks:
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Expect **annual performance bonuses, competitive pay, discounts on Tesco products, andrei college career.""LES" memberships, as well as exclusive career developed additionally.
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Community & Impact:
- Employment at One Stop means being part of a brand that gives back structurally to the community. Whether a raffle or volunteering towards mental health initiatives, we encourage meaningful involvement offsite.
- Top reasons to join:
- Engage in sporting and charitable programs earn rewards.
- Discover opportunities to represent our operations are partnering community relations.
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Commitment to Diversity & Inclusion:
- We’re an Equal Opportunities Employer with the Disability Confident Leader endorse eligibility, actively adopting policies ensuring EASY recruits and promotes accessibility for all candidates.
- Six dedicated staff networks (Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, Women’s Network) support inclusive representation, collaboration, and meaningful development—inviting all around your backgrounds position to thrive.
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Professional Growth:
- Be part of a path that turn your future up to our group structure or reduces answered reprocesses into being answers."
Final Note
One Stop reserves the right to withdraw a vacancy if a sufficiently qualified candidate applies before the closing date. To secure your application, submit promptly, and start your journey within our thriving neighbourhood team!
Next steps: For more detail on benefits and Fouad International benefits, visit our Careers Page*—keep scrolling down to discover more—but most crucially making it happen!
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