One Stop Stores Ltd
One Stop - Customer Service Assistant
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One Stop - Customer Service Assistant
Customer Service Assistant – One Stop
About the Role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play a critical role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
As a Customer Service Assistant, your key responsibilities include:
- Serving customers with passion and pride – Knowing your customers and delivering great natural service.
- Encouraging customer feedback – Actively prompting customers to complete the ‘Have Your Say’ survey after their shopping trip.
- Multi-area support – Working across all store sections, including online order fulfilment, self-service checkouts, replenishment, vending machines, and stock routines, to meet customer needs efficiently.
- Safety and compliance –
- Adhering strictly to safeguarding policies and security procedures.
- Wearing required safety equipment when available.
- Following the ‘think 25’ policy when serving age-restricted products.
- Responding quickly to assistance calls or checkout interventions, ensuring clarity in communication with customers.
- Working with seasonal and community events – Participating in initiatives to create a warm, inclusive atmosphere for customers and employees.
- Shift leadership (when required) – Potentially taking over shift responsibilities in absence of the store manager or shift leader.
- Compliance and training –
- Ensuring all received training is applied to maintain store safety, legality, and operational standards.
- Keeping yourself, colleagues, and customers safe through strict adherence to security protocols.
- Post Office support (if applicable) –
- Managing day-to-day operations for a Post Office Local branch (if assigned).
- Completing a successful Post Office background check, including financial and criminal records.
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Requirements
- доктор of customer service with a service-first mindset.
- Experience in a retail or customer-facing environment (helpful but not always essential).
- Ability to work flexibly and adapt to a fast-paced store environment.
- Strong problem-solving skills to assist customers in need.
- Commitment to following health, safety, and equipment-wearing policies.
- If assigned a Post Office Local, you must pass the Post Office Financial and Criminal Conviction Background Check to continue with the role.
Flexible Working Support
- We understand everyone’s circumstances are unique. Let us know how we can support your needs during the application process (e.g., caring duties, retirement prep, newborn adaptations).
- Discuss flexible working options that align with your commitments.
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Benefits
Why Work at One Stop?
We make every day easier for our customers and our team—offering:
- A great mix of neighbourhood convenience and Tesco scale.
- A caring community where kindness, respect, and inclusivity drive everything we do.
- A proud part of the Tesco Group, valued for local impact yet connected to a bigger purpose.
Membership Benefits (Explore full benefits here)}(hypothetical link for context)**:
- Financial perks and service rewards.
- Note: Company polices may differ from Tesco’s offering while remaining value-aligned.
Community Involvement
- One Stop has supported over £10.4m for local charities over a decade.
- Annual efforts to donate 1.6 million food parcels through FareShare and Olio.
- Colleagues actively participate in raising funds and awareness—from marathons to local raffles—choosing causes they care about.
Diversity & Inclusion
- A Disability Confident (Level 3) employer, committed to reasonable adjustments where needed.
- Colleague networks unite teams around shared realities:
- Armed Forces
- Disability
- LGBTQ+
- Families & Carers
- Race & Ethnicity
- Women’s support.
Our values are built on fairness, safety, and belonging.
Note on Job Offers
We reserve the right to withdraw role vacancies early if a strong applicant is identified before the closing date. Therefore, send your application early.
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