One Stop Stores Ltd
One Stop - Customer Service Assistant
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One Stop - Customer Service Assistant
Customer Service Assistant – One Stop Retail (Tesco)
About the Role
We’re seeking an enthusiastic Customer Service Assistant to join our dynamic team at One Stop, a Tesco subsidiary. This role operates in a fast-paced retail environment where no two days are the same.
You’ll play a crucial part in store operations by delivering outstanding customer service, stocking shelves, processing payments, and maintaining a clean, welcoming environment.
At One Stop, our customers are at the core of everything we do. Your role will involve continually finding ways to improve service through:
- On-the-job coaching
- Gathering customer feedback via our ‘Have Your Say’ surveys
- Ensuring tasks align with customer needs across all store areas, including online sales, tills, replenishment, and stock management
To this end, you’ll also:
- Actively promote community and charity involvement, creating an inclusive atmosphere
- Understand store performance, your team’s shared contributions, and how individual efforts drive profitability
- Model our official values while embodying your personality—making every team member and customer feel welcome
You’ll adhere strictly to policies and safeguarding procedures, from security protocols and local Post Office operations (float/CBA-required) to accurate attendance tracking and Think 25 policy compliance for age-restricted products.
Occasionally, shift accountability may fall to you in the absence of a Shift Leader or Store Manager.
Responsibilities
Your role requires a proactive, hands-on approach across:
- Customer engagement – Providing passionate, personalised service
- Engaging customers with warmth and pride (“I know my customers”)
- Actively encouraging feedback through ‘Have Your Say’ evaluations
- Comprehensive store workload – Supporting multiple areas, including
- Processing payments
- Replenishment and stock rotation
- Self-checkout maintenance and assistance
- On-screen/mobile order management (where applicable)
- Safety and compliance
- Enforcing security procedures, including wearing necessary PPE
- Adhering to Tesco’s Think 25 policy for alcohol/age-restricted sales
- Responding swiftly to assistance calls/interventions at self-service units (explaining processes clearly)
- Store-wide contributions
- End-of-shift hygiene/appearance auditing—aisles must remain clear and clutter-free
- Organising and extending seasonal, community, and charity events
- Demonstrating substantial local store knowledge, including sales performance metrics
- Flexibility & adaptability
- Managing unexpected operational demands
- Handling complex customer interactions, including conflict resolution
- Temporary Shift Leader coverage, including closing oversight as needed
- Training adherence
- Undergoing ongoing learning and applying applicable training to retail safety, product management, and financial procedures
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Additional Note: Post Office Duties (if applicable)
If your assigned store includes a Post Office Local, you’ll handle the following:
- Daily operations of the Post Office branch
- Firestore of respectful, secure handling of funds and physical assets ⚠️ To proceed with this role, you must pass:
- Financial procedures training
- A background check (Criminal & Creditreference Bureau) via Post Office protocols Failing these checks will result in a withdrawn job offer.
Requirements
Ideal applicants will exhibit:
- Confident leadership ability for routine scenarios and peak demand
- Strong teamwork culture for smooth role transitions when other staff are unavailable
- Keen interest in food retail, community involvement, and professional development
- Flexibility to consider working in neighbouring branches depending on staffing needs
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What’s in It for You?
Colleague Benefits
At One Stop, you’ll enjoy the benefits you’d expect from a proud suberarchy of Tesco, blending the power of a large organisation with your local store’s community-centred feel. Highlights include:
✅ Local community focus – Supporting more than £10.4m raised for charity over the past decade ✅ Sustainability impact – Over 1.6m meals donated via partnerships with FareShare and Olio ✅ Flexible working – We understand individual needs at key life stages—whether navigating a mid-life career pivot or caregiving responsibilities. Discuss options during the application process.
✅ Strong company values– Our culture thrives on diversity, inclusion and mutual respect. Six colleague networks foster belonging across: • Armed Forces communities • Disability inclusion • LGBTQ+ support • Families & carers • Race & ethnicity • Women at One Stop
✅ Accessible recruitment – As a Disability Confident Leader (Level 3), we provide workplace adjustments, from sign language interpreters to interview support.
Note on Opportunities vs. Vacancies
While response to the role is likely high, One Stop reserves the right to withdraw these offered opportunities before the designated deadline. We strongly encourage early applications to ensure your best chance to join the team!
Apply Now
Your passion and drive make the difference. Join us today and be part of a retail team that does good—every day.
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