One Stop Stores Ltd
One Stop - Customer Service Assistant
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
One Stop - Customer Service Assistant
Customer Service Assistant – One Stop (Subsidiary of Tesco)
About the Role
We’re looking for a Customer Service Assistant to join our dynamic team at One Stop, a Tesco subsidiary. In a fast-paced retail environment where no day is the same, this role is central to ensuring a seamless customer experience, operational efficiency, and a safe working environment.
As a vital part of the store team, you will:
- Deliver exceptional customer service with passion and pride
- Stock shelves, process payments, and uphold store appearance
- Drive continuous improvement through on-the-job coaching and feedback
- Support a welcoming atmosphere where everyone feels valued
The customer is at the heart of this role, and your insights will shape a positive shopping experience everyday.
Key Responsibilities
Customer Service Excellence
- Get to know your customers and provide natural, high-quality service
- Encourage feedback by promoting the "Have Your Say" surveys
- Work across all store functions—online systems, tills, restocking, vending, and stock routines—to meet customer needs efficiently
Operational & Safety Commitments
- Apply received training to ensure safe working practices
- Participate in seasonal, community, and charity events to foster inclusivity
- Be knowledgeable about store performance and how your contributions impact profit
- Align with One Stop values, ensuring everyone feels welcome and policies are followed
- Accurate timekeeping—clock in/out to ensure fair pay for worked hours
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Security & Compliance Protocols
- Uphold security procedures and wear required safety equipment
- Follow the Think 25 policy when serving age-restricted products
- Respond promptly to self-service checkout assistance calls, explaining actions to customers
- Maintain a clean, tidy, and organised store (e.g., clear aisles)
Shift & Emergency Cover
- May take responsibility for running the shift in the absence of the Shift Leader or Store Manager
- Regularly update training to maintain legal compliance, safety, and operational standards
Additional Responsibilities (If Applicable)
If your store operates a Post Office Local, you will be responsible for:
- Managing day-to-day operations
- Completing Post Office’s financial and criminal record checks (withdrawal of offer if unsuccessful).
What’s in it for You?
A Supportive Community
At One Stop, we take pride in making life easier for our customers—and our colleagues. With strong ties to local communities, we offer:
- A wide range of products at great value
- Friendly, helpful service
- Guaranteed to be part of a hardworking team within the Tesco Group
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Flexible Working
We understand life requires flexibility—whether you're:
- Just starting your career
- Managing caring commitments
- Retiring or adjusting to new family dynamics
One Stop encourages conversations about flexible work arrangements throughout the application process.
Colleague Benefits
Your work contributes to things that matter. As a One Stop colleague, you enjoy:
- Full benefits package (type your tailor-made benefits). (Further information is available here.) (Note: As an independent subsidiary, benefits may vary from those at Tesco).
Community Involvement
- Over £10.4M raised, 1.6M+ meals donated to support charities so far!
- Opportunities to contribute meaningfully, whether through local fundraising, national causes, or entire colleagues going above and beyond.
Diversity & Inclusion
- Level 3 Disability Confident employer, prioritising accessibility and fairness.
- Provide reasonable adjustments throughout recruitment.
- Six colleague networks dedicated to:
- Armed Forces
- Disability
- LGBTQ+
- Families & Carers
- Race & Ethnicity
- Women (Learn more here.)
One Stop reserves the right to withdraw the vacancy before the closing date if a competitive application is received early. Apply as soon as you’re ready!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills