One Stop Stores Ltd
One Stop - Customer Service Assistant
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One Stop - Customer Service Assistant
Customer Service Assistant – One Stop (Tesco subsidiary)
About the Role
We’re seeking a Customer Service Assistant to join our fast-paced, vibrant team at One Stop, a leading neighbourhood store under the Tesco Group. As a key member, you’ll deliver exceptional customer service, support store operations, and uphold our commitment to creating a welcoming environment for everyone.
In this dynamic role, you’ll contribute to the daily running of our store by:
- Providing outstanding customer experience, from tills to stock replenishment
- Supporting stock control, online services, vending machines, and seasonal initiatives
- Ensuring a safe, organised, and profitable operation
- Embracing our core values in everything you do
Our stores are places where people thrive—not just as shoppers, but as colleagues. You’ll play a crucial role in crafting that experience, whether through coaching, feedback, or championing community events.
Responsibilities
Your day-to-day will include:
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Customer-Centric Excellence
- Delivering passionate, natural service tailored to each customer’s needs.
- Encouraging customers to participate in the "Have Your Say" survey to gather valuable feedback.
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Store Operations & Versatility
- Supporting across all store functions, including:
- Processing sales and transactions
- Restocking shelves efficiently
- Managing customer enquiries at the front desk and tills
- Operating self-service checkouts and addressing technical issues with calm professionalism.
- Ensuring vending machine stocking, stock routines, and area maintenance align with customer needs.
- Supporting across all store functions, including:
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Safety & Compliance
- Adhering to safety policies and security procedures to keep customers, colleagues, and assets protected.
- Following Tesco’s Think 25 policy when serving under-18s with age-restricted products.
- Clocking in/out accurately to ensure fair pay for all working hours.
- Wear required safety equipment where available.
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Community & Engagement
- Participating in local charity events, community gatherings, and seasonal promotions.
- Reflecting our values in daily actions to create an inclusive atmosphere.
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Post Office (if applicable)
- If your store operates a Post Office Local, you’ll manage day-to-day functions—with additional financial and criminal conviction checks required.
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Leadership & Ownership
- Demonstrating know-how: Understanding your store’s performance metrics and efforts to drive profit.
- Potentially leading a shift in the absence of management to ensure seamless operations.
Requirements
- A welcoming attitude and genuine passion for serving customers
- Ability to work effectively in a fast-paced, high-volume store environment
- Strong commitment to safety, inclusivity, and our company values -(Post Office role check: If challenging to pass financial/criminal background checks needed)*.
What’s In It for You?
At One Stop, we’re proud to create a caring community—for our customers and our colleagues. Here’s what we offer:
Supportive Employer
- A supportive environment that values individual needs, backgrounds, and aspirations. We’re committed to flexible working options, recognising life’s challenges, transitions, and preferences.
- Talk to us anytime about tailored solutions—whether you’re starting your career, balancing family responsibilities, adapting to caregiving, or planning retirement.
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Colleague Benefits
One Stop prioritises the wellbeing of its team through a broad range of benefits, including: Explore the complete list here (Specific benefits may differ compared to Tesco Group-wide offers.)
Community Impact
We’re firmly embedded in local communities, driving positive change:
- Raised £10.4+ million across the past decade for local and national charities.
- Partnered with FareShare and Olio to redistribute 1.6+ million meals, fighting food waste and feeding those in need.
As a colleague, your voice and time matter—whether it’s organising events, volunteering, or supporting a cause close to your heart.
Diversity & Inclusion
One Stop is a Disability Confident Leader (Level 3), ensuring an inclusive workplace:
- Reasonable adjustments available for all candidates, including during interviews.
- Six active colleague networks focused on diversity, support, and celebration:
- Armed Forces
- Disability
- LGBTQ+
- Families & Carers
- Race & Ethnicity
- Women
- Safety, respect, and equal opportunity are embedded in everything we do.
*We reserve the right to withdraw this vacancy at any time before closing, if an exceptional applicant is identified.
Apply early to secure your spot!*
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