One Stop Stores Ltd
One Stop - Customer Service Assistant
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One Stop - Customer Service Assistant
Customer Service Assistant Role
About the Role
We’re seeking a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this dynamic retail environment, no two days will be the same.
You’ll play a pivotal role in daily store operations by:
- Providing excellent customer service
- Stocking shelves efficiently
- Processing payments
- Maintaining a welcoming store appearance
With the customer at the heart of everything, you’ll continuously seek ways to improve service through on-the-job coaching, feedback, and collaborative solutions. Your guidance will ensure a safe environment for both customers and colleagues.
Responsibilities
Customer Engagement
- Deliver passionate, genuine service to know your customers and anticipate their needs.
- Actively encourage customers to share feedback via our "Have Your Say" survey.
- Create an inclusive and welcoming atmosphere while embodying our core values.
Store Operations
- Work across multiple store areas, including:
- Self-service and tills
- Replenishment and stock routines
- Online orders (where applicable)
- Vending machines (if applicable)
- Apply health and safety training to ensure a secure working environment.
Specific Duties
- Participate in seasonal, community, and charity events to strengthen local engagement.
- Track store performance metrics and contribute to profitable operations through teamwork.
- Clock in/out accurately to ensure fair wage calculation.
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Safety & Legal Compliance
- Follow security protocols and wear required safety equipment.
- Adhere to NFC (National Fraud Initiative) policies, e.g., the "Think 25" rule for age-restricted products.
- Respond to customer assistance calls at self-service checkouts with clarity.
- Maintain a clean, tidy, and congestion-free store layout.
- Conduct shift duties temporarily when the Shift Leader or Store Manager is absent.
Requirements
- Passionate about excellent customer service and teamwork.
- Ability to work flexibly across different roles (stocking, tills, events).
- Compliance with company policies, safety procedures, and legal training.
- Commitment to continuous learning through in-store training.
- Minimum 18 years of age (additional financial/criminal background check required if handling Post Office duties*).
⚠️ Note: Applicants handling Post Office services must pass background checks for financial/criminal history.
Benefits
Work-Life Balance & Support
- Flexible working discussions throughout your application.
- Support for carers, retirement adjustments, new parenthood, or other life changes.
- Commitment to individualised time and role accommodations based on personal circumstances.
Employee Benefits
- Comprehensive range of colleague benefits (details available here). As an independent business, One Stop’s benefits differ slightly from Tesco Group offerings.
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Included Benefits:
- Community Involvement
- Direct support for local/charity initiatives. Cam。」 добавление выручки: за десятилетие удалось собрать £10.4 млн для благотворительных целей.
- Partn Kaspar армія з FareShare та Olio, щоб скоротити продуктовий відбій та допомогти тим, хто надовго редування від голоду.
- Час на розвиток: можливість брати участь у algorithm: mountain climbing, charity races, or local fundraisers.
- Дієва дивер Fleet Case: Six colleague networks—Armed Forces, Disability, LGBTQ+, Families & Carers Race &Ethnicity, Women—to foster an inclusive environment.
- Racially diverse: These networks are designed to create a safe, supportive place for everyone to thrive and be themselves.
Важливо: One Stop зберігає право зняти відкриту вакансію раніше, ніж указаний завершальний термін, якщо кандидат отримує виняткову рекомендацію відповідно до цього.
Diversity & Inclusion Statement
At One Stop, we believe everyone belongs. Our workplace celebrates diverse backgrounds, perspectives, and experiences. Transported as a Disability Confident Leader (Level 3), we provide reasonable adjustments during recruitment (e.g., interviews) to ensure fair opportunities.
For more details on accessibility supports, see here.
Asap for an early application application consists of an ACCESS TO INSITE and a layout.
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