One Stop Stores Ltd
One Stop - Customer Service Assistant
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One Stop - Customer Service Assistant
About the Role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store by:
- Providing excellent customer service
- Stocking shelves
- Processing payments
- Helping maintain the store’s appearance
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities:
- Know and understand your customers, serving them with passion and pride, delivering great natural service.
- Actively encourage customers to provide feedback on their shopping trip via the ‘Have Your Say’ survey.
- Work across all store areas, including online services, tills, replenishment, vending, and stock routines to meet customer needs.
- Comply with safety training and ensure all work is completed safely.
- Participate in seasonal, community, and charity events, creating an inclusive atmosphere.
- Stay informed about the store’s performance, understanding your role and how to support profit goals.
- Represent the company’s values, ensuring a welcoming environment while following policies.
- Ensure accurate timekeeping by clocking in and out for each shift.
- Maintain the safety of yourself, colleagues, and customers by following security procedures, including wearing safety equipment where necessary.
- Adhere to the Think 25+ policy when dealing with age-restricted products.
- Respond promptly to self-service checkout assistance calls, explaining actions to customers.
- Maintain a clean, tidy, and organised working environment with clear aisles.
- Occasionally take responsibility for shifts in the temporary absence of the Shift Leader or Store Manager.
- Follow all safety and legal training to ensure ongoing compliance for the store, colleagues, and yourself.
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If the store includes a Post Office Local, you will handle day-to-day operations. This includes:
- Undertaking a Post Office financial and criminal conviction background check, which must pass for the job offer to proceed.
What’s in it for you?
One Stop is committed to making everyday life easier for our customers through quality products at competitive prices,** friendly service, and a strong community presence. Operating within the Tesco Group, you’ll enjoy the support of a big organisation while experiencing the personal touch of a neighbourhood store.
We value entertaining customer-focused individuals keen to grow and provide exceptional service.
Flexible Working
One Stop cares about balancing work and life as everyone may have unique needs. Possible/work life considerations include early career, family caretaking, or nearing retirement. Open conversations about flexibility are encouraged throughout your application process.
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One Stop Benefits
Benefits include:
- Wide-ranging benefits for colleagues’ well-being.
- Explore the full benefits package via the Careers Page (Note: One Stop is a pronounced subsidiary of the Tesco Group; some benefits may differ from standard Tesco offerings.)
Community Involvement
Our values centre upon community impact:
- Support local and national charities, including £10.4m+ raised for good causes.
- Partner with organisations like FareShare and Olio to reduce food waste and donate +1.6m meals.
Colleagues are encouraged to participate in events ranging from climbing challenges to local raffles.
Diversity & Inclusion at One Stop
One Stop is an inclusive culture celebrating diverse backgrounds, skills, and experiences.
- Certified as a Disability Confident Level 3 employer, we guarantee reasonable adjustments to support equal opportunity.
- Engage with our six colleague networks for further support in safety and inclusion:
- Armed Forces
- Disability
- LGBTQ+
- Families & Carers
- Race & Ethnicity
- Women.
(For accessibility support details: [click here]. For more on networks: **[click here].)*
Additional Note: We reserve the right to withdraw the vacancy announcement prior to the closing date if a strong application is received early. Submit promptly to avoid disappointed applications.
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