One Stop Stores Ltd
One Stop - Customer Service Assistant
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One Stop - Customer Service Assistant
Customer Service Assistant – One Stop
About the Role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play a critical role in the day-to-day operations of our store by:
- Providing excellent customer service
- Stocking shelves
- Processing payments
- Helping maintain the store’s presentation
Being customer-focused, you will constantly seek opportunities to improve service through on-the-job coaching and feedback.
With your support, your store will always remain safe for both customers and colleagues.
Responsibilities
You will be responsible for:
- Knowing your customers and serving them with passion and pride, providing natural, exceptional service.
- Encouraging customer feedback by promoting the "Have Your Say" survey before and during each shopping trip.
- Operating across multiple store areas, including:
- Tills
- Replenishment
- Vending machines
- Stock routines
- Online assistance to meet customer needs.
- Applying safety training to ensure a secure working environment for you, colleagues, and customers.
- Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
- Understanding the store’s performance, recognising your contribution to profitability, and fostering teamwork.
- Embracing One Stop’s core values while maintaining a positive, welcoming atmosphere and ensuring adherence to store policies.
- Accurately clocking in/out to facilitate correct payroll.
- Ensuring safety procedures are followed, including:
- Wearing safety equipment (where applicable).
- Risk-minimising through the "Think 25" policy (serving age-restricted products responsibly).
- Assisting customers at self-service checkouts efficiently and clearly explaining procedures as needed.
- Maintaining a clean, organised, and congestion-free store environment.
- Potentially managing shift roles in the absence of the Shift Leader or Store Manager.
- Complying with training to guarantee personal, colleague, and store safety, alongside legal compliance.
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If your store includes a Post Office Local, additional duties will include:
- Managing day-to-day operations (e.g., post, transactions, and accounts).
- Requiring a passing grade on both the Post Office’s Financial and Criminal Conviction Background check. If these checks fail, the job offer may be withdrawn.
Benefits of Working with One Stop
One Stop is committed to making daily life easier for customers and supporting employees while upholding a family-friendly, community-driven ethos.
Flexible Working Opportunities
- We support flexible arrangements—whether you’re at the start of your career, balancing parenting, adjusting to carer roles, nearing retirement, or pursuing personal growth.
- Begin the conversation about flexible working early in your application to tailor solutions to your needs.
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Colleague Benefits
At One Stop, your well-being is valued—offering a range긋 benefits beyond just wages. For detailed information, visit our Careers Page and explore the listed benefits.*
Community Involvement
- One Stop is rooted in community service:
- Supporting local & national charities.
- Raising £10.4m+ for good causes in the past decade.
- Providing 1.6 million meals through partnerships with FareShare and Olio (reducing food waste).
- Collaborative ways to make a difference:
- Joining colleagues in marathons, charity climbs, or running local raffles.
- Volunteering with causes you care about.
Diversity & Inclusion
We are a Disability Confident Leader (Level 3), ensuring an accessible, supportive, and fair environment. Our commitment includes:
- Offering reasonable adjustments throughout recruitment and interviews.
- Providing an open platform for colleagues to express their identities safely.
- Operating six dedicated colleague networks for stronger connections:
- Armed Forces
- Disability
- LGBTQ+
- Families & Carers
- Race & Ethnicity
- Women
Action: Further reading on our networks.
Note: Workforce shifts mean processes and dates may evolve. Apply as soon as possible to secure your desired placement. Visit the Job Vacancy Page[insert-link] for updates.
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