One Stop Stores Ltd
One Stop - Customer Service Assistant
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Customer Service Assistant – One Stop (Tesco)
About the Role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you’ll thrive in a fast-paced retail environment where every day brings something new.
You’ll play a critical role in daily store operations, delivering:
- Excellent customer service
- Stock management and replenishment
- Payment processing
- Maintaining a welcoming, safe, and organised store appearance
Central to this role is a commitment to constant service improvement, through coaching, feedback, and proactive problem-solving.
"With your guidance, your store will always remain a safe place to work and shop."
Your Responsibilities
- "I know my customers and serving them with passion and pride, giving great natural service."
- "I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey."
- Support across all store operations, including:
- Online services
- Till operations
- Replenishment and stock routines
- Vending machines and FAQ resolution
- "I work across all areas of the store to ensure tasks meet customer needs."
- "I put into practice the training I have received to ensure we work safely."
- "Taking part in seasonal, community, and charity events, creating a great inclusive atmosphere."
- Understand store performance and contribute to achieving profit targets through teamwork.
- "Being myself, living our values, making everyone feel welcome and always following our policies."
- "I ensure I clock in and out at the start and end of my shift to ensure accurate payment."
- Ensure safety compliance:
- Follow security procedures.
- Wear available safety equipment.
- "I keep myself, my colleagues, and customers safe by following security requirements."
- Follow the ‘Think 25’ policy when serving age-restricted products.
- Respond quickly to assistance calls or self-service checkout issues, communicating clearly with customers.
- Maintain a clean, tidy, and congestion-free store while fulfilling operational duties.
- May step in as a temporary shift leader in the absence of the assigned Shift Leader or Store Manager.
- "I ensure I follow all the training I’ve received to keep myself, others, and the store safe and legal."
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Additional Responsibility (If Applicable)
If the store includes a Post Office Local, you will assist with:
- Daily operational duties
- A Post Office Financial and criminal conviction background check is mandatory to succeed in this role.
"If these checks fail, we will be forced to withdraw the job offer."
What’s in it for you?
One Stop is committed to making life easier for customers and colleagues alike. As part of the Tesco Group, we blend the benefits of a large organisation with the neighbourhood charm of an independent store.
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Key Advantages
- Flexible Working: We welcome discussions about how we can adapt to your schedule, whether you’re balancing studies, responsibilities, or life changes such as caregiving or adjusting to new parenting roles.
- Commmunity-Focused Culture: Supporting local and national charities is core to our values. Over the past decade, we’ve:
- Raised £10.4m for good causes.
- Donated the equivalent of 1.6 million meals through partnerships with FareShare and Olio to combat food waste and support vulnerable communities.
- Diverse and Inclusive Workplace: Everyone is welcome at One Stop. We:
- Are accredited as a Disability Confident Leader (Level 3) and make reasonable adjustments during recruitment.
- Support six colleague networks (Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, Women) to foster inclusion.
- Believe diversity and fair treatment are at the heart of our business.
As an independent subsidiary, while we share values with Tesco, our benefits package may differ. To explore more, please visit our [Careers Page](link provided).
Note: "One Stop retains the right to withdraw a vacancy before the closing date if a suitable application is received early. We encourage prompt submissions."
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