One Stop Stores Ltd
One Stop - Customer Service Assistant
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Customer Service Assistant – One Stop (Tesco)
About the Role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play a critical role in the day-to-day operations of our store, providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
With the customer at the heart of everything we do, you will:
- Continuously seek ways to improve service through on-the-job coaching and customer feedback.
- Ensure your store remains a safe and welcoming place for both employees and shoppers.
Key Responsibilities
Your role will include:
- Knowing your customers and serving them with passion and pride, delivering exceptional service.
- Encouraging customer feedback by actively promoting the "Have Your Say" survey.
- Operating across all store areas, including:
- Online services (insurance, utility connections, etc.)
- Coin-operated self-service checkouts & cash payments
- Replenishment, vending machines & stocking routines
- Ensuring safety & compliance by following:
- Training protocols and health & safety guidelines.
- The "Think 25" policy for serving age-restricted items.
- Security procedures and mandatory safety equipment where required.
- Assisting with seasonal events and charity initiatives, fostering an inclusive atmosphere.
- Understanding store KPIs and financial contributions to profit goals.
- Adhering to company values while maintaining professionalism and a welcoming environment.
- Clocking in/out accurately to ensure fair pay for worked hours.
- Supporting self-service checkouts by responding promptly to assistance calls.
- Maintaining store organisation, ensuring clear aisles and efficient operations.
- Covering shift duties in the absence of the Shift Leader or Store Manager.
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If the store has a Post Office branch, duties will also include managing day-to-day operations, requiring a Post Office Financial & Criminal Conviction background check. Failure to pass these checks may result in withdrawal of the job offer.
Benefits of Working with Us
Why Join One Stop?
One Stop is dedicated to making everyday life easier for customers, offering a wide range of high-quality products at competitive prices, with friendly, helpful service. As part of the Tesco Group, we combine a large business’s resources with the community feel of a local neighbourhood store.
We are committed to creating a welcoming environment for both customers and colleagues, actively seeking enthusiastic individuals to join our growing team!
Flexible Working Options
We understand everyone’s circumstances are unique. Whether you’re early in your career, needing to balance family responsibilities, or preparing for retirement, we’re here to discuss flexible solutions that work for you. Talk to us throughout your application about your needs.
Colleague Benefits
At One Stop, our colleagues are valued just as much as our customers—and that’s reflected in our wide range of benefits. While we share many values with Tesco, we operate as an independent business, meaning some benefits may differ.
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Explore More Benefits
For a full list of colleague perks, visit our Careers Page.
Community Involvement
At One Stop, community engagement is at the heart of our mission. Our team supports:
- Local charities and national causes, raising over £10.4 million in the past decade.
- National food redistribution drives, donating enough meals for 1.6 million people.
Whether you’re contributing at a local level or taking part in large-scale initiatives like marathons or tree-planting events, your work makes a real difference.
Diversity & Inclusion
Everyone is welcome at One Stop. We are proud to be an inclusive workplace that celebrates diverse backgrounds and perspectives. Measurement and fair treatment are core to our values.
As a Disability Confident Leader (Level 3), we commit to:
- Recruitment accessibility, including allowing reasonable adjustments for candidates during the interview process.
- Supporting six colleague networks:
- Armed Forces
- Disability
- LGBTQ+
- Families & Carers
- Race & Ethnicity
- Women For more information, visit Colleague Networks.
Vacancy Notice
One Stop reserves the right to withdraw this vacancy if a suitable applicant is received before the closing date. To maximise availability, we strongly encourage you to apply as early as possible.
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