One Stop Stores Ltd
One Stop - Customer Service Assistant
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One Stop - Customer Service Assistant
# Customer Service Assistant – One Stop (Subsidiary of Tesco)
About the Role
We’re seeking a Customer Service Assistant to join our dynamic team at One Stop, a trusted local store part of the Tesco Group. This role ensures a smooth and engaging retail experience, where no two days are the same. Your passion for service, adaptability and commitment to creating a safe, inclusive environment are critical.
As a key team member, you’ll:
- Provide instinctive customer service with genuine care and attention
- Stock shelves efficiently, process payments, and maintain the store’s cleanliness and appearance
- Assist across all store areas—online systems, tills, replenishment, vending, and routine stock duties—to meet customer needs.
- Embrace training and feedback to continuously enhance quality and safety
- Help led seasonal, community, and charity events while embodying our values
You’ll ensure shoppers feel welcome, safe, and valued. Our supportive environment grows with your input—pro-actively supporting colleagues to deliver exceptional service and operational excellence.
"We’re passionate about partnering with people who want to deliver outstanding service—to our customers, neighbours, and each other.”
Responsibilities
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Deliver personalised, natural service—knowledge and pride in understanding your customers’ needs
- Generate feedback through ‘Have Your Say’ surveys* to drive improvements
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Work holistically across the store, including:
- Online portal operations
- Efficient payment processing
- Stock replenishment and scheduling
- Self-service checkout support, resolving queries with clear communication
- Cleanliness and stock organization—ensuring aisles remain congestion-free
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Safety and compliance:
- Apply Think 25 policy for age-restricted products
- Respond quickly to security incidents
- Follow Nexus procedures (with safety gear as required)
- Perform background checks if the store includes a Post Office Local:
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If applicable, this requires successful completion of both a Post Office financial background check and a criminal record screening.
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Be individually accountable for:
- Accurate timesheet compliance (clock in/out correctly)
- Upholding building's loss prevention policies
- Adhering to legal and safety training—keeping yourself, colleagues, and assets secure
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Assist in Leadership Cover when required—relieving Shift Leaders and Store Managers in absence (liaise as needed)
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Engage with corporate social responsibility:
- Volunteer for community/charity activities
- Champion events like raffles, donations, or fundraising campaigns
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Observe and understand store KPIs, aligning your efforts toward driving sales and operational success
About You
We look for individuals who embody our core values:
- ‘I know my customers’: Anticipate and address needs with passion
- ‘Be flexible’: Willingness to learn, embrace challenges, and adapt to a fast-moment
There are no formal qualifications required. It’s your commitment to collaboration, customer-centricity, and a positive “hygge” energy that counts.
Post Office Local candidates must also:
- Hold a full UK right to work (visa dependants: additional documentation required)
- Have the flexibility to work regular store hours + late or weekend shifts, including statutory closing times
What’s in it for You?
Workplace Culture
- Community-led: Foster local idealism—from food donations to charity dinners—while supporting families and neighbours.
- Flexibility: Chances to discuss work patterns that fit life stages like: caring roles, newborns returning to work, parenthood or nearing retirement.
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Employee Benefits
補助 as “One Stop” operates separately from main group Tesco schemes—we offer a wide, inclusive roster including:
💡 Access the full Colleague Benefits Page for a complete breakdown (bottom of the page—please scroll).
- Access to supermarket pricing on personal services (e.g Beauty products)
- Store salary (as advertised)
- Free Impact360 pensions contributions
- Discounted college or university resources
- Membership for *Tesco Personal Shopper: personalized delivery and in-store shopping options—plus additional saving plans
Evolving Environment
We believe in fostering a supportive, accessible workplace—rated as a Disability Confident Employer Level 3.
Applications benefit from reasonable adjustments—please let us support you, including interview accessibility.
Mission-Driven Colleagues
Our six diversity and inclusion networks support employees through:
- Armed Forces (Transitioning to civilian careers)
- Families & Carers (edding access and workplace adjustments)
- Disability
- LGBTQ+ (Championing allyship)
- Race & Ethnicity (Meeting culturally-conscious learning spaces)
- Women’s Network (Fun-education meetings)
Together, we’ve donated the equivalent of 1.6 million meals to charities like FareShare, inspired public health behaviour change initiatives, and raised over £10.7 million for local charities.
🔹 Your Next Step Applications close quickly; your dedication shows progress is valued. Submit now to secure your allocation - motivators and hard learners welcome!
ℹ️ Curious? Our Colleague Stories platform shares daily experiences—visit here to read team stories.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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