One Stop Stores Ltd
One Stop - Customer Service Assistant
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One Stop - Customer Service Assistant
Customer Service Assistant – One Stop (Tesco Subsidiary)
About the Role
We’re seeking a Customer Service Assistant to join our team at One Stop, a Tesco subsidiary. Thriving in a fast-paced retail environment, no day remains the same, and every contribution makes a difference.
You’ll play a key role in day-to-day store operations, delivering exceptional customer service, stocking shelves, processing payments, and maintaining a clean and pleasant shopping experience.
As we prioritise an exceptional customer experience, you’ll:
- Continuously seek ways to improve service through on-the-job coaching and feedback.
- Ensure the store remains a safe, welcoming environment for customers and colleagues.
Responsibilities
Customer Service & Engagement
- Know your customers well, serving them with passion and pride, and offering natural, friendly assistance.
- Encourage customers to share feedback via the "Have Your Say" surveys.
Store Operations
- Provide support across all store operations, including:
- Online orders and fulfilment
- Till operations
- Replenishment and stock routines
- Vending and customer assistance
- Follow training protocols to ensure all tasks are completed efficiently and safely.
Seasonal & Community Support
- Engage in seasonal events, community initiatives, and charity activities, fostering an inclusive atmosphere.
- Understand store performance and contribute to profit delivery by meeting customer needs.
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Safety & Compliance
- Clock in/out accurately to ensure fair pay.
- Adhere to security procedures and safety equipment guidelines.
- Implement the Think 25 policy when serving age-restricted products.
- Respond promptly to self-service checkout interventions, explaining actions to customers.
- Maintain a clean, tidy and organised store, keeping aisles clear.
Store Management Contingencies
- May be required to run the shift in the absence of the Shift Leader or Store Manager.
Training & Legal Compliance
- Follow mandatory training to ensure safety, legal compliance, and smooth operations.
- If your store operates a Post Office Local, additional responsibilities include:
- Handling Post Office financial operations.
- Passing a financial background and criminal conviction check. *(Note: If these checks fail, the role offer may be withdrawn.)
What’s in It for You?
Join a Purpose-Driven Team
One Stop is dedicated to simplifying everyday life for customers, offering quality products at great value alongside friendly, personalised service. As part of the Tesco Group, we combine the backing of a major retailer with the neighbourhood feel of a local store.
Flexible Working
We understand the diverse needs of our colleagues. Whether you’re starting your career, re-entering the workforce, adjusting to caregiving, or preparing for retirement, we welcome flexible working discussions throughout your application.
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Colleague Benefits
At One Stop, we value our team as much as our customers. Explore our full benefits suite here (scroll to the bottom of our Careers Page).
As an independent subsidiary of Tesco, while we share core values, our benefits may vary from those offered at wider Tesco.
Community Involvement
Community is central to what we do. We:
- Support local charities and nationwide organisations.
- Raise over £10.4m for good causes annually.
- Partner with FareShare and Olio to reduce food waste and donate 1.6m equivalent meals.
- Empower colleagues to contribute in meaningful ways, whether through events, fundraisers, or volunteer work.
Diversity & Inclusion
One Stop is an inclusive workplace that celebrates diversity. Our six colleague networks—Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women—foster a supportive environment where everyone belongs.
- As a Disability Confident Leader (Level 3), we offer reasonable adjustments during recruitment, including interviews.
- Fair treatment, respect, and accessibility are foundational to our culture. (For further accessibility support details, click here.)
One Stop reserves the right to withdraw this vacancy before the closing date if a strong application is received early. Apply as soon as possible to secure your place!
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