One Stop Stores Ltd
One Stop - Customer Service Assistant
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
One Stop - Customer Service Assistant
Customer Service Assistant
About the Role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
Customer Service and Engagement
- Understand your customers and serve them with passion and pride, providing great natural service.
- Actively encourage customers to give feedback on their shopping trip by completing the "Have Your Say" survey.
- Engage across all areas of the store, including:
- Online support
- Tills and checkouts
- Replenishment
- Vending machines
- Stock routines
- Ensuring tasks are completed to meet the needs of our customers.
Safety and Compliance
- Follow all training received to ensure safe working practices for yourself, colleagues, and the store.
- Comply with security procedures and wear necessary safety equipment.
- Adhere to the "think 25" policy for serving age-restricted products.
- Respond quickly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Store Operations
- Maintain a clean, tidy, and organised store with clear aisles.
- Manage tasks efficiently during peak times, including handling shift responsibilities if required in the absence of a Shift Leader or Store Manager.
- Ensure accurate clocking in/out to guarantee correct payment for hours worked.
- Keep the store and its surrounding areas tidy and free of obstructions.
Special Duties (if applicable) If your One Stop store operating a Post Office Local, you will also be responsible for:
- Day-to-day management of post office operations.
- Completing a Post Office Financial and criminal conviction background check (a prerequisite before joining). -Note: Failure to pass these checks may result in the withdrawal of the job offer.
Benefits
Why Join One Stop? We make everyday life easier for our customers while fostering a friendly, welcoming environment for colleagues. The working environment combines retail expertise (as part of Tesco Group) with the local community feel of a neighbourhood store.
Flexible Working
Life isn’t one size fits all — we encourage conversations about how we can support your personal commitments. This could include:
- Early or later career stages
- Caring responsibilities
- Parenting or adaptation to retirement
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Colleague Benefits
At One Stop, you’ll also enjoy:
(For a full breakdown of benefits, visit the Careers Page and scroll to the bottom section.)
Community Involvement
We’re deeply committed to our communities:
- Supporting local and national charities.
- Partnering with organisations like FareShare and Olio, contributing £10.4 million for good causes and donating the equivalent of 1.6 million meals (reducing food waste).
- Enabling colleagues to make a real difference through events (e.g., charity drives, marathons, fundraisers).
Diversity & Inclusion
At One Stop, you’ll belong to an inclusive workplace where differences are celebrated. Our promise:
- Fair treatment and respect for everyone.
- Recognition on the Disability Confident Leader (Level 3) commitments.
- Accessible recruitment, featuring reasonable adjustments during interviews.
- Six colleague networks for mutual support:
Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, Women help create a supportive environment for all.
⚠️ One Stop may withdraw any vacancy before the closing date in case of outstanding applications. Apply as soon as possible for best consideration.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location