Tesco
One Stop - Shift Leader
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One Stop - Shift Leader
Shift Leader – Job Description
About the Role
As a Shift Leader, your role is to coordinate and support the team in delivering an exceptional shopping experience, ensuring operational excellence, customer satisfaction, and a positive work environment.
Your key responsibilities include:
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Customer Experience
- Coordinate the team to deliver the easiest and most enjoyable shopping trip in the community.
- Act as the primary point of contact for customers, ensuring their needs are met and issues are resolved with a smile.
- Proactively manage queues in-store to enhance customer flow and service.
- Ensure the store is clean, tidy, and well-presented.
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Store Operations
- Open and close the store, completing duty coverage while ensuring decision-making aligns with customer, colleague, and safety needs.
- Prioritise product replenishment to meet customer demand efficiently.
- Maintain accurate ** Point of Sale (POS) and shelf-edge labels** to reflect best practice.
- Act immediately to resolve any overcharges and prevent recurrence.
- Monitor and action internal communications in a timely manner.
- Balance service and replenishment priorities to maintain store efficiency.
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People Management & Team Support
- Keyholder responsibility—attend alarm callouts where necessary to safeguard the store.
- On behalf of the Store Manager, resolve operational queries, manage shifts, and ensure break schedules align with trade patterns.
- Coordinate seasonal, community, and charity events to foster a positive and inclusive atmosphere.
- Support event planning with the Store Manager to engage the local community.
- Recognise and celebrate colleagues who provide exceptional service.
- Identify and remove obstacles to service excellence.
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Safety & Compliance
- Adhere to company health and safety routines, reinforcing them among team members.
- Ensure the store is properly staffed, addressing short-term absences and sickness absences through cover arrangements.
- Oversee day-to-day operations in the absence of the Store Manager.
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- Continuous Improvement & Collaboration
- Look for ways to simplify operations and share ideas with the Store Manager.
- Build meaningful relationships with the Area Manager and People Partner to escalate issues and seek support.
- Actively contribute to career development and performance growth within the business.
Key Responsibilities (Summary)
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Customer Focus
- Responsible for ensuring every shopping visit is seamless by proactively managing customer needs.
- Serve as the primary troubleshooter for defects, providing immediate resolution.
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Team Leadership
- Role model excellent customer service to set high standards for all colleagues.
- Build strong, trusting relationships, fostering teamwork and esprit de corps.
- Drive and motivate the team, ensuring priorities and role accountability are clear.
- Lead successfully when the Store Manager is absent.
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Operational Flexibility & Adaptability
- Efficiently handle change and unsure circumstances to keep operations on track.
- Make decisions that prioritise customer needs above all else, while maintaining team morale.
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Product Management & Presentation
- Ensure products are well-stocked and attractively displayed to align with customer expectations.
- Enforce pricing accuracy to prevent customer dissatisfaction.
Employee Attributes & Mindset
As a Shift Leader, you:
- Role Model: Demonstrate outstanding customer service.
- Cultivator: Forge enduring relationships to develop team cohesion.
- Communicator: Keep the team informed transparently and engage with clear updates.
- Leadership: Take charge confidently during your shift.
- Decision-Maker: Approach decisions with speed and adaptability.
- Energy & Motivation: Drive your team to meet expectations while balancing priorities efficiently.
- Innovator: Continuously seek opportunities to enhance the shopping experience and support local initiatives.
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You are a champion of One Stop’s Core Values:
- Customer First: Our customers drive everything we do.
- Respect: Treat others how they wish to be treated.
- Teamwork: Uphold collaboration—"We make things easier."
- Inclusivity: One Stop prioritises a workplace where everyone thrives.
What’s in it for You?
At One Stop, we value our colleagues as closely as we value our customers. This commitment extends to generous benefits:
- 10% Discount on purchases in One Stop and Tesco stores, plus access to discounted shopping website orders.
- Tesco Pharmacy Services at reduced rates.
- Flexible & Competitive Holiday Package to ensure work-life balance.
- Career Development support tailored to your aspirations.
- Active community and charity involvement.
- Access to a pension scheme.
While we are part of the Tesco Group, benefits may vary. Our company retains the right to withdraw the position before the application deadline if suitable candidates arise early.
About Us
One Stop Stores Ltd is a leading convenience retailer across England and Wales, backed by Tesco PLC since 2003. Our network of over 850 shops is built on a commitment to delivering the best neighbourhood store experience.
Our culture is defined by inclusivity—"Everyone’s Welcome". At One Stop, diversity is celebrated and valued as part of our core values of treating each other with dignity and fostering mutual respect. We are proud to hold a Disability Leader Level 3 accreditation and dedicate resources to creating a fully accessible recruitment process.
We strive toward a workplace where colleagues can be authentic, empowered, and successful—mirroring the vibrant diversity of the communities we serve. This is more than a job; it’s a service-oriented mission at the heart of retail!
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