Tesco
One Stop - Shift Leader
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One Stop - Shift Leader
# Shift Leader – My Role at One Stop
About the Role
As a Shift Leader, you will be responsible for leading the team to deliver the easiest and most pleasant shopping experience in the community. You’ll play a pivotal role in ensuring smooth store operations, exceptional customer service, and strong team cohesion when the Store Manager is unavailable.
Key Responsibilities
- Coordinating team performance to deliver an outstanding shopping experience
- Lead store operations, ensuring smooth opening/closing and duty coverage
- Be the primary contact for colleagues on day-to-day operational queries
- Customer and store excellence
- Prioritise product replenishment based on customer needs
- Maintain store cleanliness, organisation, and presentation
- Keep Point of Sale (POS) labels and shelf displays aligned with standards
- Resolve overcharges immediately and prevent future occurrences
- Proactively manage queues to enhance efficiency
- Team and safety leadership
- Balance colleagues’ breaks around trading patterns
- Ensure compliance with health and safety protocols
- Coordinate seasonal/community/charity events with the Store Manager
- Organise shift coverage for unexpected absences or sickness
- Communication & problem-solving
- Ensure clear, timely communication across the team
- Implement operational improvements and share ideas with management
- Proactively resolve customer queries with a smile
- Customise service to meet individual customer needs
- Celebrate exceptional team contributions
- Address colleague concerns (or escalate when necessary)
- Operational assistance
- Support Store Manager in managing absence, conducting return-to-work interviews, and following absence policies
- Balance workload between service areas and replenishment
- Monitor internal communications and ensure timely actions
- Act as a Keyholder, attending alarm call-outs when required
- Build strong relationships with Area Manager and People Partner for escalation support
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Requirements & Attributes
Must Demonstrate
✅ Customer-centric mindset – Prioritise customer needs in every decision ✅ Team building & communication – Foster a collaborative, inclusive culture ✅ Leadership skills – Confidently direct operations in the Store Manager’s absence ✅ Adaptability & flexibility – Thrives in fast-paced, evolving environments ✅ Problem-solving – Quick thinking to resolve issues efficiently ✅ Energy & motivation – Inspire the team to meet performance goals ✅ Continuous improvement – Actively seek ways to enhance the customer experience
Core Purpose & Values
Unite behind One Stop’s mission:
“Serving our customers, communities, and planet a little better every day.”
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Our five core values guide everything we do:
- Our customers are at the heart of all actions
- Respectful relationships – Treating colleagues (and people) the way they’d like to be treated
- Unity – Working as a single, harmonious team
- Simplicity – Making things easier for everyone
Why Work at One Stop?
Benefits & Perks
One Stop invests in its colleagues just as much as its customers. Enjoy: 🔹 10% discount on shopping in One Stop & Tesco stores 🔹 Discounted pharmacy services (Tesco) 🔹 Premium shopping platform access 🔹 Competitive holiday package 🔹 Career development support 🔹 Opportunities for community and charitable involvement 🔹 Pension scheme Note: One Stop operates separately from Tesco, so occasionally benefits differ.
About Us
- A Tesco subsidiary since 2003, operating as an independent UK convenience retailer
- Over 850 stores across England and Wales, open 7 days a week
- Committed to being the go-to neighbourhood shop with a focus on local needs
- Strong culture of inclusion and diversity
- Accredited as Disability Leader Level 3, ensuring an accessible recruitment process
We believe: Everyone’s Welcome. Your uniqueness is celebrated, creating a space where everyone can thrive and contribute to success.
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