One Stop Stores Ltd
One Stop - Shift Leader
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One Stop - Shift Leader
Shift Leader – One Stop
About the Role
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast-paced retail environment where no day is the same.
You will take ownership of store activities by:
- Running duty shifts
- Coordinating a team to deliver a clean and fully-stocked store that exceeds customer expectations
- Constantly looking for ways to improve service through on-the-job coaching and feedback
- Maintaining a deep understanding of how your store performs
- Taking a hands-on approach to drive practical actions for improvement
- Ensuring the store remains a safe place to work and shop.
Responsibilities
Your key responsibilities will include:
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Customer Service & Operations
- Coordinating the team to deliver the easiest shopping experience in the community
- Opening/closing the store and completing duty cover, ensuring all decisions align with customer needs, team safety, and operational efficiency
- Acting as the go-to person for colleagues in the absence of the Store Manager, handling day-to-day operational queries
- Supporting the Store Manager with seasonal, community, and charity events to create an inclusive atmosphere
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Store Presentation & Replenishment
- Ensuring the store remains clean, tidy, and well-presented
- Prioritising the replenishment of products based on customer demand
- Aligning point-of-sale labels and shelf-edge displays with shoppping standards
- Managing queues proactively to enhance the customer experience
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Financial & Customer Service Accountability
- Resolving overcharges immediately and preventing future occurrences
- Adapting service delivery to meet each customer’s needs and ensuring high satisfaction
- Recognising and celebrating colleagues providing exceptional service
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Safety, Security & Staff Management
- Being a Keyholder and responding to alarm call-outs to ensure store safety and security
- Monitoring internal communications and ensuring timely action
- Coordinating colleagues to meet business and customer needs, reporting issues to the Store Manager
- Managing absence within the store, ensuring CSA colleagues receive return-to-work interviews and absence triggers are handled according to policy
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Leadership & Collaboration
- Engaging with Area Manager and People Partner for guidance, reporting issues, and receiving coaching
- If the store includes a Post Office Local, overseeing daily operations (including completing financial and criminal conviction background checks)
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Store Performance & Flexibility
- Balancing time between customer service and replenishment areas
- Addressing operational bottlenecks and sharing solutions with the Store Manager
Requirements
To be successful, you will demonstrate:
- Strong communication skills
- Customer-focused mindset
- Problem-solving & decision-making abilities
- Effective teamwork and leadership
- Attention to detail for store operations
- Adaptability to handle a dynamic environment
- Technical proficiency in retail operations
- Excellent time management to meet shift priorities
Benefits
Why One Stop?
One Stop is dedicated to making life easier for our customers and creating a supportive environment for colleagues. As a Tesco Group subsidiary, we combine local proximiy with a structured backdrop, offering high-value products, competitive benefits, and a sense of community.
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Flexibility & Support
We understand individual lives differ, and our flexible working policy encourages discussions about how we can support you—whether you’re starting your career, balancing parenthood, facing life-changing events, or seeking a flexible exit. We’re here to talk as you progress your application.
Colleague Benefits
We value our team as much as our customers, offering:
- Holistic support system (Full benefit overview available via the Careers Page)
- Active community involvement—Over £10.4M raised for local causes and 1.6M meals donated through partnerships with FareShare and Olio
- Diversity & Inclusion Commitment:
- Recognised as a Disability Confident Leader (Level 3)—guaranteed interviews for disabled candidates and Fair Access Guarantee schemes
- Six inclusive colleague networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women
- Accessible recruitment adjustments for everyone
Cultural Values
- Putting the customer at the forefront while creating a supportive space for team growth
- Encouraging individuals to make a difference, from local charity events to national campaigns
No closing date integrity statement: We reserve the right to withdraw vacancies if successful applications are received prior to the advertised closing date. We strongly advise submitting your application timely.
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